Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330116 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8281 — 13600 East Freeway, Houston TX, 77015

Jan 6, 2026 → Jul 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 27 biz days
Paused: 96 biz days
🕐 Clock stopped: Canceled (Jul 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 28, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 8, 2026
44 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 15, 2026
5 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 20 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 15 → Apr 29, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 22 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 22 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 22 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 21, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 22 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 21 → May 27, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 10, 2026
9 business days (not counted)
▶ Clock Running
Status: Canceled
Jun 10 → Jun 11, 2026
1 business day (counted)
Running total: 24 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 11 → Jun 18, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 24, 2026
3 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Entered
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 27 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 24 → Jul 2, 2026
6 business days (not counted)
▶ Clock Running
Status: Entered
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Jan 6, 2026 Canceled: Jul 2, 2026
Show SLA Clock Detail (39 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Jan 28 Scheduled ▶ Running 9 10
Jan 28 → Feb 4 Reschedule ▶ Running 5 15
Feb 4 → Feb 4 Entered ▶ Running 0 15
Feb 4 → Apr 8 Ready for Release ⏸ Paused 44 —
Apr 8 → Apr 8 Assigned ▶ Running 0 15
Apr 8 → Apr 15 Scheduled ▶ Running 5 20
Apr 15 → Apr 15 Entered ▶ Running 0 20
Apr 15 → Apr 29 Ready for Release ⏸ Paused 10 —
Apr 29 → Apr 29 Assigned ▶ Running 0 20
Apr 29 → May 1 Scheduled ▶ Running 2 22
May 1 → May 1 Entered ▶ Running 0 22
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 22
May 6 → May 6 Scheduled ▶ Running 0 22
May 6 → May 6 Entered ▶ Running 0 22
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 22
May 13 → May 13 Entered ▶ Running 0 22
May 13 → May 21 Ready for Release ⏸ Paused 6 —
May 21 → May 21 Assigned ▶ Running 0 22
May 21 → May 21 Entered ▶ Running 0 22
May 21 → May 27 Ready for Release ⏸ Paused 3 —
May 27 → May 27 Assigned ▶ Running 0 22
May 27 → May 28 Scheduled ▶ Running 1 23
May 28 → May 28 Entered ▶ Running 0 23
May 28 → Jun 10 Ready for Release ⏸ Paused 9 —
Jun 10 → Jun 11 Canceled ▶ Running 1 24
Jun 11 → Jun 18 Ready for Release ⏸ Paused 5 —
Jun 18 → Jun 18 Assigned ▶ Running 0 24
Jun 18 → Jun 18 Scheduled ▶ Running 0 24
Jun 18 → Jun 18 Entered ▶ Running 0 24
Jun 18 → Jun 18 Assigned ▶ Running 0 24
Jun 18 → Jun 24 Scheduled ▶ Running 3 27
Jun 24 → Jun 24 Entered ▶ Running 0 27
Jun 24 → Jul 2 Ready for Release ⏸ Paused 6 —
Jul 2 → Jul 2 Entered ▶ Running 0 27
Holding 104.9d (excluded)
Coordinators 31.7d
✗ SLA Missed
Holding (excluded from total)
104.9 days
Coordinators
31.7 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 2, 2026 (182 days early)
📅
123.6 days Total Age
⏱️
44.3d in Ready for Release Longest Stage
🔄
26 transitions Status Changes
⚠️
18.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 220 days old
🚨
Primary Delay 44.3 days stuck in "Ready for Release"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
103.3d
Assigned
0.1d / 0.5d SLA
Scheduled
25.6d / 2.0d SLA
Reschedule
6.0d / 2.0d SLA
Canceled
1.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/2/26 lcoonrod cancelling PM WO and adding to repair WO-01390296

06/10/2026 SRobinson- Adding PM to repair WO-01379964.

4/15/26 CDempsey- contacting Chane about this past scheduled wo.

1/28/26 CDempsey- Due to ice storm, this wasn't able to be completed and I am putting into reschedule.

1/23/26 CDempsey- contacting Chane about this past scheduled wo.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330116
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Jan 14, 9:32 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-20T16:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 14, 1:33 PM
Scheduled For: 2026-01-22T16:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 11:43 AM
Scheduled For: 2026-01-22T22:30:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Craig Dempsey Jan 28, 10:19 AM
From: Scheduled
To: Reschedule
Duration in Previous: 14d 0h
⚠️ 6.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 6h, 0m
🚨 44.9 business days
👷
▶
3 Technician Assigned Apr 8, 9:57 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 62d 16h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-14T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 9, 4:56 PM
Scheduled For: 2026-04-14T20:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 13, 1:23 PM
Scheduled For: 2026-04-14T21:30:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 9:49 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 23h, 0m
🚨 11.0 business days
👷
▶
4 Technician Assigned Apr 29, 11:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 14d 1h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-04T18:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 9:15 AM
Scheduled For: 2026-05-05T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 12:43 PM
Scheduled For: 2026-05-06T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 1:48 PM
Scheduled For: 2026-05-08T19:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 1, 2:03 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
4 Status: Assigned May 6, 9:03 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYSQA5, Chane Lacy
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-12T20:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:15 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 7m, 0m
⚠️ 6.0 business days
👷
▶
2 Status: Assigned May 13, 10:15 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
🆕
Status: Entered by Kaitlyn Kelch May 13, 10:24 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 8m, 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 0h
🆕
Status: Entered by Kaitlyn Kelch May 21, 10:57 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 17m, 0m
⏳ 4.0 business days
👷
▶
4 Technician Assigned May 27, 9:27 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 5d 22h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-03T18:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:13 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
⚠️ 10.0 business days
🚫
Status: Canceled by Shelby Robinson Jun 10, 12:41 PM
From: Ready for Release
To: Canceled
Duration in Previous: 12d 20h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Jun 11, 2:24 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 1h
⚠️ 6.0 business days
👷
▶
3 Status: Assigned Jun 18, 11:18 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Christopher Womack
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-24T20:00:00.000+0000
💵
2x Expenses Added Jun 18, 11:48 AM
Type: Expenses
Status: Open
Qty: 1
🆕
▶
3 Status: Entered Jun 18, 3:45 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-24T18:30:00.000+0000, 2026-06-24T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 22, 1:43 PM
Scheduled For: 2026-06-24T16:30:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 24, 5:35 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 1h, 0m
⚠️ 6.8 business days
🆕
Status: Entered by Leona Coonrod Jul 2, 4:52 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 7d 23h, 0m

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03265190 Expenses Open 1 $0.00 Jun 18, 11:48 AM
WL-03265191 Expenses Open 1 $0.00 Jun 18, 11:48 AM

Details