Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330118 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club 6367 — 9665 Fm 1960 Bypass, Humble TX, 77338

Jan 6, 2026 → Aug 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 72 biz days
Paused: 75 biz days
🕐 Clock stopped: Completed (Aug 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 25, 2026
28 business days (counted)
Running total: 29 of ? biz days used
24d
▶ Clock Running
Status: Reschedule
Feb 25 → Mar 31, 2026
24 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 53 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 8, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 17, 2026
7 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Entered
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 60 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 17 → Apr 29, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 62 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 62 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 62 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 21, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
May 21 → May 22, 2026
1 business day (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 22 → May 27, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 64 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 18, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Entered
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 22, 2026
1 business day (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Entered
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 65 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 22 → Jun 23, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 26, 2026
3 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Entered
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 68 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Jun 26 → Jul 31, 2026
24 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 31 → Jul 31, 2026
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 31 → Aug 6, 2026
4 business days (counted)
Running total: 72 of ? biz days used
Created: Jan 6, 2026 Completed: Aug 6, 2026
Show SLA Clock Detail (42 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Feb 25 Scheduled ▶ Running 28 29
Feb 25 → Mar 31 Reschedule ▶ Running 24 53
Mar 31 → Mar 31 Entered ▶ Running 0 53
Mar 31 → Apr 8 Ready for Release ⏸ Paused 6 —
Apr 8 → Apr 8 Assigned ▶ Running 0 53
Apr 8 → Apr 17 Scheduled ▶ Running 7 60
Apr 17 → Apr 17 Entered ▶ Running 0 60
Apr 17 → Apr 29 Ready for Release ⏸ Paused 8 —
Apr 29 → May 1 Assigned ▶ Running 2 62
May 1 → May 1 Entered ▶ Running 0 62
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 62
May 6 → May 6 Scheduled ▶ Running 0 62
May 6 → May 6 Entered ▶ Running 0 62
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 62
May 13 → May 13 Entered ▶ Running 0 62
May 13 → May 21 Ready for Release ⏸ Paused 6 —
May 21 → May 21 Assigned ▶ Running 0 62
May 21 → May 22 Scheduled ▶ Running 1 63
May 22 → May 22 Entered ▶ Running 0 63
May 22 → May 27 Ready for Release ⏸ Paused 2 —
May 27 → May 27 Assigned ▶ Running 0 63
May 27 → May 28 Scheduled ▶ Running 1 64
May 28 → May 28 Entered ▶ Running 0 64
May 28 → Jun 18 Ready for Release ⏸ Paused 15 —
Jun 18 → Jun 18 Assigned ▶ Running 0 64
Jun 18 → Jun 18 Scheduled ▶ Running 0 64
Jun 18 → Jun 18 Entered ▶ Running 0 64
Jun 18 → Jun 18 Assigned ▶ Running 0 64
Jun 18 → Jun 22 Scheduled ▶ Running 1 65
Jun 22 → Jun 22 Entered ▶ Running 0 65
Jun 22 → Jun 23 Ready for Release ⏸ Paused 1 —
Jun 23 → Jun 23 Assigned ▶ Running 0 65
Jun 23 → Jun 26 Scheduled ▶ Running 3 68
Jun 26 → Jun 26 Entered ▶ Running 0 68
Jun 26 → Jul 31 Ready for Release ⏸ Paused 24 —
Jul 31 → Jul 31 Assigned ▶ Running 0 68
Jul 31 → Aug 6 Scheduled ▶ Running 4 72
Holding 84.9d (excluded)
Coordinators 78.9d
Field Work 0.1d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
84.9 days
Coordinators
78.9 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Aug 6, 2026 (147 days early)
📅
147.2 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
29 transitions Status Changes
⚠️
61.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 61.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
83.3d
Assigned
3.1d / 0.5d SLA
Scheduled
51.8d / 2.0d SLA
Reschedule
24.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/17/26 CDempsey- contacting Chane about past scheduled wo.

🔧 Work Performed
8/5 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is ready to return to service
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330118
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Jan 14, 9:32 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-19T18:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 9:34 AM
Scheduled For: 2026-01-26T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 10:38 AM
Scheduled For: 2026-02-02T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 3:36 PM
Scheduled For: 2026-02-09T18:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 5, 9:29 AM
Scheduled For: 2026-02-11T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 5, 2:06 PM
Scheduled For: 2026-02-12T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 5, 2:11 PM
Scheduled For: 2026-02-12T21:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 10, 9:30 AM
Scheduled For: 2026-02-13T21:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 12, 9:24 AM
Scheduled For: 2026-02-27T21:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 18, 4:20 PM
Scheduled For: 2026-02-25T17:30:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 25, 12:26 PM
From: Scheduled
To: Reschedule
Duration in Previous: 42d 2h
🚨 24.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 33d 8h, 0m
⚠️ 7.3 business days
👷
▶
3 Technician Assigned Apr 8, 10:01 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 8d 12h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-15T14:00:00.000+0000, 2026-04-15T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 9, 4:56 PM
Scheduled For: 2026-04-15T18:30:00.000+0000, 2026-04-16T19:00:00.000+0000, 2026-04-16T14:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 13, 9:08 AM
Scheduled For: 2026-04-16T15:30:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 17, 5:06 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 9d 7h, 0m
⚠️ 8.9 business days
👷
▶
2 Technician Assigned Apr 29, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 11d 18h
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 1, 2:00 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 19h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-11T15:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:12 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 7m, 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned May 13, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 21h
🆕
Status: Entered by Kaitlyn Kelch May 13, 10:24 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 8m, 0m
⚠️ 7.0 business days
👷
▶
4 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 0h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-28T14:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 22, 12:15 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned May 27, 9:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 21h
🗓️
▶
2 Status: Scheduled May 27, 9:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-05T19:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:16 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 16.0 business days
👷
▶
3 Technician Assigned Jun 18, 11:04 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 18h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-24T14:00:00.000+0000
🆕
▶
3 Status: Entered Jun 18, 3:41 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYSQA5, Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-24T14:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 22, 12:35 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 20h, 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jun 23, 3:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-29T15:30:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 26, 10:53 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 19h, 0m
🚨 25.0 business days
👷
▶
3 Technician Assigned Jul 31, 9:23 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 34d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-03T14:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Aug 3, 12:19 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-05T16:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Aug 6, 12:11 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 5d 14h
🏁
Status: Closed by Chane Lacy Aug 6, 12:39 AM
From: Completed
To: Closed
Duration in Previous: 27m
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 2:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 50m
📨
Status: Invoice Pending by Hannah Shaw Aug 6, 3:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 23m, 0m
⏳ 2.0 business days
🧾
Invoice Created Aug 9, 9:04 PM
Invoice Number: SM-269536

Bottlenecks

Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Reschedule
Duration: 24.1 business days (threshold: 2.0 business days)
Exceeded by 22.1 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Aug 5, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-269536

Work Details (3)

Name Type Status Qty Amount Date
WL-03323164 Labor Open 1 $0.00 Aug 6, 12:11 AM
WL-03323165 Labor Open 1 $0.00 Aug 6, 12:11 AM
WL-03323166 Travel Open 33 $0.00 Aug 6, 12:11 AM

Details