Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330119 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4774 — 300 PARK PL, Secaucus NJ, 07094

Jan 6, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 57 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 31, 2026
57 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 31 Ready for Release ⏸ Paused 57 —
Mar 31 → Mar 31 Assigned ▶ Running 0 1
Mar 31 → Apr 1 Scheduled ▶ Running 1 2
Holding 59.6d (excluded)
Coordinators 1.5d
Field Work 0.9d
Billing 0.6d
✗ SLA Missed
Holding (excluded from total)
59.6 days
Coordinators
1.5 days
Field Work
0.9 days
Billing
0.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 2, 2026 (273 days early)
📅
59.6 days Total Age
⏱️
58.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 58.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
58.0d
Scheduled
1.5d / 2.0d SLA
Completed
0.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM due
⚠️ Problem Description
PM DUE
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330119
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 58.0 business days
👷
▶
3 Technician Assigned Mar 31, 4:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 83d 4h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-01T17:30:00.000+0000
✔️
Status: Completed by Edward Arias Apr 1, 12:45 PM
From: Scheduled
To: Completed
Duration in Previous: 20h 42m
⏱️
3x Labor Added Apr 1, 8:08 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.25, 14
🏁
Status: Closed by Edward Arias Apr 1, 8:18 PM
From: Completed
To: Closed
Duration in Previous: 7h 32m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 3, 10:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
📨
▶
2 Status: Invoice Pending Apr 3, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Apr 6, 8:57 AM
Invoice Number: SM-258420

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Edward Arias
Scheduled
Apr 1, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-258420

Work Details (3)

Name Type Status Qty Amount Date
WL-03169650 Labor Open 0.5 $0.00 Apr 1, 8:08 PM
WL-03169651 Labor Open 1.25 $0.00 Apr 1, 8:08 PM
WL-03169652 Travel Open 14 $0.00 Apr 1, 8:08 PM

Details