Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330133 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 01523 — 11460 S US Highway 301, Riverview FL, 33569

Jan 6, 2026 → May 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 84 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 7, 2026
84 business days (not counted)
▶ Clock Running
Status: Scheduled
May 7 → May 12, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 12 → May 12, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: May 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 7 Ready for Release ⏸ Paused 84 —
May 7 → May 12 Scheduled ▶ Running 3 4
May 12 → May 12 Tech On Site ▶ Running 0 4
Holding 86.6d (excluded)
Coordinators 3.9d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
86.6 days
Coordinators
3.9 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 12, 2026 (233 days early)
📅
88.6 days Total Age
⏱️
85.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 85.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
85.0d
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM. The top monitor needs to be replaced.
🔍 Technician Findings
Kiosk was functional but the top monitor was black.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330133
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 85.0 business days
👷
▶
4 Technician Assigned May 7, 12:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-11T16:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 120d 1h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-11T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 7, 2:38 PM
Scheduled For: 2026-05-12T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Robert Lewis May 12, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
💵
2x Expenses Added May 12, 1:09 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 4
✔️
Status: Completed by Robert Lewis May 12, 1:44 PM
From: Tech On Site
To: Completed
Duration in Previous: 58m
⏱️
▶
2 2x Labor Added May 12, 6:03 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 4h 21m
📄
Status: Ready to Bill by Hannah Shaw May 13, 11:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 7m
📨
▶
2 Status: Invoice Pending May 13, 12:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 23.0 business days
🧾
Invoice Created Jun 15, 2:42 PM
Invoice Number: SM-261808

Bottlenecks

Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 12, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-261808

Work Details (4)

Name Type Status Qty Amount Date
WL-03223143 Expenses Open 1 $0.00 May 12, 1:09 PM
WL-03223144 Travel Open 4 $0.00 May 12, 1:09 PM
WL-03223745 Labor Open 0.25 $0.00 May 12, 6:03 PM
WL-03223746 Labor Open 1 $0.00 May 12, 6:03 PM

Details