Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330134 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1073 — 9200 Highway 119, Suite 1400, Alabaster AL, 35007

Jan 6, 2026 → Jul 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Jul 8, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 2, 2026
36 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Mar 3 → Apr 16, 2026
32 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 22, 2026
4 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 6 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Apr 22 → Jun 19, 2026
40 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 19 → Jun 23, 2026
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Jul 7, 2026
9 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 8, 2026
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 8 → Jul 8, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 8, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 2 Ready for Release ⏸ Paused 36 —
Mar 2 → Mar 3 Canceled ▶ Running 1 2
Mar 3 → Apr 16 Ready for Release ⏸ Paused 32 —
Apr 16 → Apr 22 Scheduled ▶ Running 4 6
Apr 22 → Apr 22 Entered ▶ Running 0 6
Apr 22 → Jun 19 Ready for Release ⏸ Paused 40 —
Jun 19 → Jun 23 Scheduled ▶ Running 2 8
Jun 23 → Jun 23 Entered ▶ Running 0 8
Jun 23 → Jul 7 Ready for Release ⏸ Paused 9 —
Jul 7 → Jul 8 Scheduled ▶ Running 1 9
Jul 8 → Jul 8 Tech On Site ▶ Running 0 9
Holding 121.9d (excluded)
Coordinators 8.4d
Field Work 0.1d
Billing 12.0d
✗ SLA Missed
Holding (excluded from total)
121.9 days
Coordinators
8.4 days
Over SLA
Field Work
0.1 days
Billing
12.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 8, 2026 (176 days early)
📅
126.6 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
14.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 14.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
120.3d
Canceled
2.0d
Scheduled
8.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/23/26 AJinerson - FSE no longer available to cover Kiosk work this week. Clearing tech name and placing back into RFR.


4/22/26 AJinrerson - Clearing tech name to place back into RFR. Tech covering repair today.


3/2 KHardison - Cancelling, combining with repair WO.

🔧 Work Performed
Completed PM service
🔍 Technician Findings
Kiosk is operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330134
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 37.0 business days
🚫
Status: Canceled by Kimberly Hardison Mar 2, 11:17 AM
From: Ready for Release
To: Canceled
Duration in Previous: 54d 1h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Mar 3, 4:35 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 5h
🚨 32.9 business days
🗓️
▶
4 Status: Scheduled Apr 16, 11:51 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Craig Walker
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-21T13:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-21T21:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 16, 12:05 PM
Scheduled For: 2026-04-23T17:30:00.000+0000, 2026-04-23T17:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 16, 12:10 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-22T16:00:00.000+0000
⚠️ 5.0 business days
📅
▶
3 Dispatch Scheduled Apr 22, 8:46 AM
Dispatch Scheduled → Dispatch Scheduled → Status: Entered
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-22T19:30:00.000+0000
🆕
Status: Entered by Abby Jinerson
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 20h, 0m
🚨 41.0 business days
👷
▶
4 Technician Assigned Jun 19, 8:29 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-24T15:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 57d 23h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-24T14:45:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Abby Jinerson Jun 23, 12:06 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 3h, 0m
🚨 10.0 business days
👷
▶
4 Technician Assigned Jul 7, 5:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-08T15:15:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 5h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-08T14:30:00.000+0000
🔧
▶
2 Status: Tech On Site Jul 8, 11:07 AM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 5, 0.5
⏱️
Labor Added Jul 8, 11:54 AM
Type: Labor
Status: Open
Qty: 0.13333
✔️
Status: Completed by Craig Walker Jul 8, 12:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 54m
🏁
Status: Closed by Craig Walker Jul 8, 12:08 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Timothy Amburgey Jul 8, 12:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14m
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Jul 23, 1:07 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-268130
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
Jul 8, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-268130

Work Details (3)

Name Type Status Qty Amount Date
WL-03286948 Travel Open 5 $0.00 Jul 8, 11:08 AM
WL-03286949 Labor Open 0.5 $0.00 Jul 8, 11:08 AM
WL-03287011 Labor Open 0.13333 $0.00 Jul 8, 11:54 AM

Details