Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330135 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 678 — 5950 Coral Ridge Drive, Coral Springs FL, 33076

Jan 6, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
Active: 34 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 27, 2026
33 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 9 Assigned ▶ Running 0 1
Jan 9 → Feb 27 Scheduled ▶ Running 33 34
Feb 27 → Feb 27 Tech On Site ▶ Running 0 34
Holding 4.6d (excluded)
Coordinators 33.8d
Field Work 0.2d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
4.6 days
Coordinators
33.8 days
Over SLA
Field Work
0.2 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
36.6 days Total Age
⏱️
33.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 33.7 days stuck in "Scheduled"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
3.0d
Assigned
0.0d / 0.5d SLA
Scheduled
33.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Working kiosk but AD Monitor lamp out
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330135
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 9, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 2d 2h
📅
▶
2 Dispatch Scheduled Jan 9, 1:12 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 18m
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 13, 12:02 PM
Scheduled For: 2026-01-19T14:45:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 15, 9:55 AM
Scheduled For: 2026-01-22T14:45:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 1:17 PM
Scheduled For: 2026-01-21T19:30:00.000+0000, 2026-01-22T19:30:00.000+0000, 2026-01-23T14:00:00.000+0000, 2026-01-23T17:30:00.000+0000, 2026-01-23T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 20, 8:46 AM
Scheduled For: 2026-01-23T19:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 20, 8:57 AM
Scheduled For: 2026-02-03T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 21, 12:06 PM
Scheduled For: 2026-02-03T20:30:00.000+0000, 2026-02-03T20:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Rhea Berry Feb 4, 12:55 PM
Scheduled For: 2026-02-13T20:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 11, 1:47 PM
Scheduled For: 2026-02-17T20:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 13, 11:07 AM
Scheduled For: 2026-02-20T20:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 16, 4:37 PM
Scheduled For: 2026-02-20T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 17, 12:07 PM
Scheduled For: 2026-02-24T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 20, 11:31 AM
Scheduled For: 2026-02-27T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Rob Rivera Feb 27, 1:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 49d 0h
✔️
Status: Completed by Rob Rivera Feb 27, 2:14 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 1m
🚗
▶
2 3x Travel Added Feb 27, 2:22 PM
3x Travel Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 9:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
📨
▶
2 Status: Invoice Pending Mar 4, 10:20 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255538

Bottlenecks

Scheduled
Duration: 33.7 business days (threshold: 2.0 business days)
Exceeded by 31.7 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Feb 27, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-255538

Work Details (3)

Name Type Status Qty Amount Date
WL-03123553 Travel Open 11 $0.00 Feb 27, 2:22 PM
WL-03123554 Labor Open 1 $0.00 Feb 27, 2:22 PM
WL-03123555 Labor Open 0.5 $0.00 Feb 27, 2:22 PM

Details