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← WO Overview

WO-01330143 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 University of Houston - Student Health Center - AHA South West — 4349 Martin Luther King Blvd, Houston TX, 77204

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 12 biz days overdue
Active: 29 biz days
Paused: 171 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸170d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 10, 2026
170 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 17, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 6 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 17 → Oct 13, 2026
17 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Oct 13 → Oct 13, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 13, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 21, 2026
6 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 29 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 21 → Oct 22, 2026
1 business day (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 10 Ready for Release ⏸ Paused 170 —
Sep 10 → Sep 17 Ready for Scheduling ▶ Running 5 6
Sep 17 → Sep 17 Assigned ▶ Running 0 6
Sep 17 → Oct 13 Scheduled ▶ Running 17 23
Oct 13 → Oct 13 Entered ▶ Running 0 23
Oct 13 → Oct 13 Assigned ▶ Running 0 23
Oct 13 → Oct 21 Scheduled ▶ Running 6 29
Oct 21 → Oct 21 Entered ▶ Running 0 29
Oct 21 → Oct 22 Ready for Release ⏸ Paused 1 —
Holding 172.6d (excluded)
Coordinators 29.9d
⚠ Overdue
Holding (excluded from total)
172.6 days
Coordinators
29.9 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
171.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
24.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 289 days old
🚨
Primary Delay 171.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
171.0d
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
23.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/26 MArnold- POC called back and confirmed contact and equipment informatioin.

Address Confirmed: Yes

Unit on site: Yes

Unit located in a public place: Yes

Scheduling ahead needed: Show up

Certain day or time: 8am- 5pm M-F

Confirmed contact: yes Stephine Arnette 713-743-5346


9/10/26 MArnold- Called to confirm contact and equipment information. Was transferred to Stephine. LM


9/9/26 MArnold- LM to confirm contact and equipment information. 


9/8/26 MArnold- Called to confirm contact and equipment information. I pushed 1 for the pharmacy. HE stated he can not help me with the information and did not know who to direct me to. 


9/3/26 Marnold- Called to confirm contact and equipment information. Phone number found on previous work order. Transferred to Stephine.

LM Called 713-743-5151


9/3/26 Marnold- Called to confirm contact and equipment information. Call rang for 1:20 mins then disconnected.  

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330143
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 171.0 business days
📅
Status: Ready for Scheduling by Melissa Arnold Sep 10, 11:58 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 246d 0h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Sep 17, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 4h
🗓️
▶
3 Status: Scheduled Sep 17, 4:54 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-23T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-23T17:00:00.000+0000
🚨 17.9 business days
🆕
▶
3 Status: Entered Oct 13, 4:49 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Jeffrey Pastor
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-28T19:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 19, 3:00 PM
Scheduled For: 2026-10-28T21:30:00.000+0000, 2026-10-29T21:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 19, 3:07 PM
Scheduled For: 2026-10-29T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 21, 11:04 AM
Scheduled For: 2026-10-31T14:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Oct 21, 11:09 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 18h, 0m

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 17.4 business days (threshold: 2.0 business days)
Exceeded by 15.4 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details