📍 Sam's Club #6345 — 700 E 17TH ST, Idaho Falls ID, 83404
Jan 6, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 28 biz days overdue
Active: 45 biz days
Paused: 155 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 19, 2026
155 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 19 → Sep 9, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Sep 9 → Sep 9, 2026
0 business days (counted)
Running total: 15 of ? biz days used
30d
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Oct 22, 2026
30 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Aug 19
Ready for Release
⏸ Paused
155
—
Aug 19 → Aug 19
Assigned
▶ Running
0
1
Aug 19 → Sep 9
Scheduled
▶ Running
14
15
Sep 9 → Sep 9
Entered
▶ Running
0
15
Sep 9 → Oct 22
Ready for Scheduling
▶ Running
30
45
Holding157.6d (excluded)
Coordinators15.0d
⚠ Overdue
Holding(excluded from total)
157.6 days
Coordinators
15.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
156.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
13.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 289 days old
🚨
Primary Delay156.0 days stuck in "Ready for Release"
⏱️
Total Delay13.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
156.0d
Assigned
0.0d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/19 KKelch called Ashlie to schedule for 10/27 due to tech availability with arrival between 8 and 10 am. Left VM. Call logged on WO-01435501
10/19/2026jsells
left a voicemail with the work order number and I let the customer know that someone would be calling to schedule the visit
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330149
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
🚨156.0 business days
👷
▶
2
Technician Assigned Aug 19, 10:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Release
To:Assigned
Duration in Previous:223d 23h
📅
▶
2
Dispatch Scheduled Aug 19, 10:25 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:7m
⏳2.0 business days
📅
Dispatch Scheduled by Michael BurrisAug 20, 6:33 PM
Scheduled For:2026-09-11T16:00:00.000+0000
🚨13.7 business days
🆕
Status: Entered by Rhea BerrySep 9, 3:01 PM
From:Scheduled, Entered
To:Entered, Ready for Scheduling
Duration in Previous:21d 4h, 0m
Bottlenecks
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)