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← WO Overview

WO-01330150 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4764 — 20424 Katy Fwy, Katy TX, 77449

Jan 6, 2026 → May 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 15 biz days
Paused: 69 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 10 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Jan 28 → Apr 29, 2026
64 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 6, 2026
5 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 6, 2026 Completed: May 6, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 23 Assigned ▶ Running 6 7
Jan 23 → Jan 28 Scheduled ▶ Running 3 10
Jan 28 → Jan 28 Entered ▶ Running 0 10
Jan 28 → Jan 28 Canceled ▶ Running 0 10
Jan 28 → Apr 29 Ready for Release ⏸ Paused 64 —
Apr 29 → Apr 29 Assigned ▶ Running 0 10
Apr 29 → May 6 Scheduled ▶ Running 5 15
Holding 72.0d (excluded)
Coordinators 16.5d
Field Work 1.1d
Billing 4.3d
✗ SLA Missed
Holding (excluded from total)
72.0 days
Coordinators
16.5 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
4.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 7, 2026 (238 days early)
📅
84.7 days Total Age
⏱️
64.4d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
12.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 64.4 days stuck in "Ready for Release"
⏱️
Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
70.4d
Assigned
7.0d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
Canceled
0.2d
Completed
1.1d / 1.0d SLA
Closed
2.5d / 1.0d SLA
WO Correction Needed
4.0d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/7/26 CDempsey- Text Chane about correction.

5.7.26 hshaw - missing pictures

1/28/29 lcoonrod cancelling PM and adding to repair WO-01340436

🔧 Work Performed
PM Service completed. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
PM Service is due, kiosk fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330150
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Jan 14, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Jan 23, 1:38 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 9d 4h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T21:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Leona Coonrod Jan 28, 2:26 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 5d 0h, 0m
✅
Status: Ready for Release by Jessica Foley Jan 28, 4:09 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1h 43m
🚨 65.0 business days
👷
▶
2 Technician Assigned Apr 29, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 90d 18h
🗓️
▶
2 Status: Scheduled Apr 29, 11:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-06T20:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 1:48 PM
Scheduled For: 2026-05-08T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 2:03 PM
Scheduled For: 2026-05-05T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 2:24 PM
Scheduled For: 2026-05-05T20:30:00.000+0000, 2026-05-05T21:00:00.000+0000
⏳ 3.3 business days
⏱️
2x Labor Added May 6, 2:05 AM
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Chane Lacy May 6, 2:16 AM
From: Scheduled
To: Completed
Duration in Previous: 6d 14h
🚗
Travel Added May 6, 8:55 PM
Type: Travel
Status: Open
Qty: 36
🏁
Status: Closed by Chane Lacy May 6, 9:04 PM
From: Completed
To: Closed
Duration in Previous: 18h 47m
✏️
Status: WO Correction Needed by Hannah Shaw May 7, 10:19 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 13h 15m
⏳ 4.0 business days
🏁
Status: Closed by Chane Lacy May 12, 3:42 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5d 5h
📄
Status: Ready to Bill by Hannah Shaw May 13, 9:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 13m
📨
▶
2 Status: Invoice Pending May 13, 12:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 23.0 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-261808

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
May 5, 5:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-261808

Work Details (3)

Name Type Status Qty Amount Date
WL-03216044 Labor Open 1 $0.00 May 6, 2:05 AM
WL-03216045 Labor Open 0.5 $0.00 May 6, 2:05 AM
WL-03217279 Travel Open 36 $0.00 May 6, 8:55 PM

Details