Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330154 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 830 — 4501 Hoffner Avenue, Orlando FL, 32812

Jan 6, 2026 → Apr 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 22, 2026
73 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 27, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 22 Ready for Release ⏸ Paused 73 —
Apr 22 → Apr 27 Scheduled ▶ Running 3 4
Apr 27 → Apr 27 Tech On Site ▶ Running 0 4
Holding 75.6d (excluded)
Coordinators 3.7d
Field Work 0.6d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
75.6 days
Coordinators
3.7 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
77.6 days Total Age
⏱️
74.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 74.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
74.0d
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM. Seat plexiglass glass needs to be replaced.
🔍 Technician Findings
Kiosk was functioning normally. The seat plexiglass was broken.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330154
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 74.0 business days
👷
▶
3 Technician Assigned Apr 22, 2:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-27T14:15:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 105d 3h
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 24, 5:08 PM
Scheduled For: 2026-04-27T14:30:00.000+0000
⏳ 1.9 business days
🔧
▶
2 Status: Tech On Site Apr 27, 1:17 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.36667, 1
✔️
Status: Completed by Robert Lewis Apr 27, 2:17 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
🚗
2x Travel Added Apr 27, 2:47 PM
Type: Travel, Expenses
Status: Open
Qty: 5, 1
🏁
Status: Closed by Robert Lewis Apr 27, 6:27 PM
From: Completed
To: Closed
Duration in Previous: 4h 9m
📄
Status: Ready to Bill by Hannah Shaw Apr 28, 5:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 37m
📨
Status: Invoice Pending by Hannah Shaw Apr 28, 5:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 48m, 0m
⏳ 4.8 business days
🧾
Invoice Created May 4, 9:20 AM
Invoice Number: SM-260386

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Apr 27, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-260386

Work Details (4)

Name Type Status Qty Amount Date
WL-03202211 Labor Open 0.36667 $0.00 Apr 27, 1:20 PM
WL-03202212 Labor Open 1 $0.00 Apr 27, 1:20 PM
WL-03202363 Travel Open 5 $0.00 Apr 27, 2:47 PM
WL-03202364 Expenses Open 1 $0.00 Apr 27, 2:47 PM

Details