Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 15 biz days
Paused: 185 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 10, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 10 → Sep 10, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 23, 2026
9 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Sep 23 → Sep 23, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Sep 23 → Oct 22, 2026
20 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 2
Ready for Release
⏸ Paused
165
—
Sep 2 → Sep 10
Ready for Scheduling
▶ Running
5
6
Sep 10 → Sep 10
Assigned
▶ Running
0
6
Sep 10 → Sep 23
Scheduled
▶ Running
9
15
Sep 23 → Sep 23
Entered
▶ Running
0
15
Sep 23 → Oct 22
Ready for Release
⏸ Paused
20
—
Holding167.6d (excluded)
Coordinators15.2d
On Track
Holding(excluded from total)
167.6 days
Coordinators
15.2 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
166.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
12.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 289 days old
🚨
Primary Delay166.0 days stuck in "Ready for Release"
⏱️
Total Delay12.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
5.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/23/26- BBaggett- returning to dispatch clearing techs name and placing back into RFR due to tech covering repair.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330161
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 50m
🚨166.0 business days
📅
Status: Ready for Scheduling by Rhea BerrySep 2, 1:59 PM