Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330162 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 894 — 6820 Okeechobee Boulevard, West Palm Beach FL, 33411

Jan 6, 2026 → Apr 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 13, 2026
66 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 15, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 13 Ready for Release ⏸ Paused 66 —
Apr 13 → Apr 15 Scheduled ▶ Running 2 3
Apr 15 → Apr 15 Tech On Site ▶ Running 0 3
Holding 68.6d (excluded)
Coordinators 2.7d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
68.6 days
Coordinators
2.7 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 16, 2026 (259 days early)
📅
70.0 days Total Age
⏱️
67.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 67.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
67.0d
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330162
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 67.0 business days
👷
▶
3 Technician Assigned Apr 13, 2:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-15T19:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 96d 3h
⏳ 3.0 business days
🔧
Status: Tech On Site by Rob Rivera Apr 15, 5:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
✔️
Status: Completed by Rob Rivera Apr 15, 6:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 9m
🚗
▶
2 3x Travel Added Apr 15, 10:52 PM
3x Travel Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 4h 42m
📄
Status: Ready to Bill by Hannah Shaw Apr 16, 12:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 38m
📨
▶
2 Status: Invoice Pending Apr 16, 1:02 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Apr 19, 9:49 PM
Invoice Number: SM-259355

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Apr 15, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259355

Work Details (3)

Name Type Status Qty Amount Date
WL-03187968 Travel Open 3.5 $0.00 Apr 15, 10:52 PM
WL-03187969 Labor Open 1 $0.00 Apr 15, 10:52 PM
WL-03187970 Labor Open 0.5 $0.00 Apr 15, 10:52 PM

Details