Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330164 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1181 — 3839 Pleasant Hill Road, Kissimmee FL, 34746

Jan 6, 2026 → Jun 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (Jun 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸119d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 29, 2026
119 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jun 29 Ready for Release ⏸ Paused 119 —
Jun 29 → Jun 29 Scheduled ▶ Running 0 1
Jun 29 → Jun 29 Tech On Site ▶ Running 0 1
Holding 121.6d (excluded)
Coordinators 0.5d
Field Work 0.9d
Billing 4.1d
✗ SLA Missed
Holding (excluded from total)
121.6 days
Coordinators
0.5 days
Field Work
0.9 days
Billing
4.1 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 30, 2026 (184 days early)
📅
120.6 days Total Age
⏱️
120.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 120.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
120.0d
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
The top monitor needs to be replaced. Completed the Higi PM.
🔍 Technician Findings
The kiosk was functional but the top monitor was black.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330164
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 120.0 business days
👷
▶
3 Technician Assigned Jun 29, 9:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-29T15:45:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 172d 22h
⏱️
▶
2 4x Labor Added Jun 29, 12:53 PM
4x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Robert Lewis
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 46m
✔️
Status: Completed by Robert Lewis Jun 29, 1:54 PM
From: Tech On Site
To: Completed
Duration in Previous: 59m
🏁
Status: Closed by Robert Lewis Jun 29, 8:09 PM
From: Completed
To: Closed
Duration in Previous: 6h 14m
📄
Status: Ready to Bill by Timothy Amburgey Jun 30, 9:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 58m
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jul 6, 4:04 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 6h
🧾
▶
2 Invoice Created Jul 6, 4:49 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 44m

Bottlenecks

Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Jun 29, 11:45 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-266520

Work Details (4)

Name Type Status Qty Amount Date
WL-03277427 Labor Open 0.16666666666667 $0.00 Jun 29, 12:53 PM
WL-03277428 Travel Open 3 $0.00 Jun 29, 12:53 PM
WL-03277429 Expenses Open 1 $0.00 Jun 29, 12:53 PM
WL-03277430 Labor Open 1 $0.00 Jun 29, 12:53 PM

Details