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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330174 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 615 — 1000 Peachtree Industrial, Suwanee GA, 30024

Jan 6, 2026 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 15 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 25, 2026
53 business days (not counted)
14d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 14, 2026
14 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 25 Ready for Release ⏸ Paused 53 —
Mar 25 → Apr 14 Scheduled ▶ Running 14 15
Holding 55.6d (excluded)
Coordinators 13.7d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
55.6 days
Coordinators
13.7 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 14, 2026 (261 days early)
📅
68.1 days Total Age
⏱️
54.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
12.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 54.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
54.0d
Scheduled
13.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Leaking 50mmHg in 10 seconds at 250mmHg Seat lock working as expected Seat lock release button working as expected Levelers on floor Uploaded photos Unable to complete function test
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330174
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 54.0 business days
👷
▶
4 Technician Assigned Mar 25, 5:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-31T14:15:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 77d 6h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-31T14:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 26, 3:17 PM
Scheduled For: 2026-04-03T14:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 1, 12:05 PM
Scheduled For: 2026-04-09T14:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 1, 1:14 PM
Scheduled For: 2026-04-03T14:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 3, 8:47 AM
Scheduled For: 2026-04-03T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 3, 12:45 PM
Scheduled For: 2026-04-09T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 7, 2:47 PM
Scheduled For: 2026-04-14T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 9, 12:46 PM
Scheduled For: 2026-04-17T16:00:00.000+0000, 2026-04-13T16:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added Apr 13, 11:45 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 5h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 15, 10:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 10h
📨
▶
2 Status: Invoice Pending Apr 15, 12:02 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Apr 20, 9:50 AM
Invoice Number: SM-259296

Bottlenecks

Scheduled
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Apr 13, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259296

Work Details (4)

Name Type Status Qty Amount Date
WL-03184736 Labor Open 0.25 $0.00 Apr 13, 11:45 PM
WL-03184737 Labor Open 1 $0.00 Apr 13, 11:45 PM
WL-03184738 Expenses Open 1 $0.00 Apr 13, 11:45 PM
WL-03184739 Travel Open 4 $0.00 Apr 13, 11:45 PM

Details