Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330175 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 GIANT Foods Pharmacy 6501 — 850 East Main Street, Ephrata PA, 17522

Jan 6, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 11, 2026
24 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 11 Ready for Release ⏸ Paused 24 —
Feb 11 → Feb 11 Assigned ▶ Running 0 1
Feb 11 → Feb 16 Scheduled ▶ Running 2 3
Feb 16 → Feb 17 Tech On Site ▶ Running 1 4
Holding 26.6d (excluded)
Coordinators 2.4d
Field Work 0.3d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
26.6 days
Coordinators
2.4 days
Over SLA
Field Work
0.3 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
27.9 days Total Age
⏱️
25.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 219 days old
🚨
Primary Delay 25.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
25.0d
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM on higi kiosk
🔍 Technician Findings
Tower LEDs are going dim
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330175
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 25.0 business days
👷
▶
3 Technician Assigned Feb 11, 3:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 35d 5h, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-16T14:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Feb 16, 11:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
⏱️
2x Labor Added Feb 16, 8:40 PM
Type: Labor
Status: Open
Qty: 2.5, 1
🚗
Travel Added Feb 16, 9:15 PM
Type: Travel
Status: Open
Qty: 64
✔️
Status: Completed by Maximilian Tucker Feb 16, 9:22 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 25m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 8:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 10h
📨
▶
3 Status: Invoice Pending Feb 26, 9:21 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254934
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.6 business hours
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Feb 16, 9:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-254934

Work Details (3)

Name Type Status Qty Amount Date
WL-03108003 Labor Open 2.5 $0.00 Feb 16, 8:40 PM
WL-03108004 Labor Open 1 $0.00 Feb 16, 8:40 PM
WL-03108083 Travel Open 64 $0.00 Feb 16, 9:15 PM

Details