Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330181 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1363 — 104 Town Boulevard, Suite A100, Atlanta GA, 30319

Jan 6, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (15 biz days late)
Active: 33 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 16, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 16 → Mar 5, 2026
32 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 16 Ready for Release ⏸ Paused 7 —
Jan 16 → Jan 16 Assigned ▶ Running 0 1
Jan 16 → Mar 5 Scheduled ▶ Running 32 33
Holding 9.6d (excluded)
Coordinators 31.9d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
9.6 days
Coordinators
31.9 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 5, 2026 (301 days early)
📅
40.1 days Total Age
⏱️
31.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
30.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 31.8 days stuck in "Scheduled"
⏱️
Total Delay 30.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
8.0d
Assigned
0.1d / 0.5d SLA
Scheduled
31.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330181
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 16, 3:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 9d 5h
🗓️
▶
2 Status: Scheduled Jan 16, 4:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-28T17:00:00.000+0000
⏳ 0.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 19, 2:25 PM
Scheduled For: 2026-01-30T17:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Mark Franks Feb 2, 9:21 AM
Scheduled For: 2026-03-02T13:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 25, 3:12 PM
Scheduled For: 2026-03-02T17:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 27, 3:52 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-04T13:00:00.000+0000, 2026-03-04T18:00:00.000+0000, 2026-03-04T19:00:00.000+0000, 2026-03-04T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 27, 3:57 PM
Scheduled For: 2026-03-04T17:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Mar 4, 11:03 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 47d 6h, 0m
⏳ 1.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 6, 2:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
Status: Invoice Pending by Hannah Shaw Mar 6, 3:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 34m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 9, 10:32 AM
Invoice Number: SM-255711

Bottlenecks

Scheduled
Duration: 31.8 business days (threshold: 2.0 business days)
Exceeded by 29.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Mar 4, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255711

Work Details (4)

Name Type Status Qty Amount Date
WL-03130975 Labor Open 0.25 $0.00 Mar 4, 11:03 PM
WL-03130976 Labor Open 1 $0.00 Mar 4, 11:03 PM
WL-03130977 Expenses Open 1 $0.00 Mar 4, 11:03 PM
WL-03130978 Travel Open 3 $0.00 Mar 4, 11:03 PM

Details