📍 Sam's Club #4782 — 4763 WEST IRLO BRONSON MEM HWY, Kissimmee FL, 34746
Jan 6, 2026 → May 26, 2026
🟡 At Risk
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (May 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 22, 2026
95 business days (not counted)
▶ Clock Running
Status: Scheduled
May 22 → May 26, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 26 → May 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Completed: May 26, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 22
Ready for Release
⏸ Paused
95
—
May 22 → May 26
Scheduled
▶ Running
1
2
May 26 → May 26
Tech On Site
▶ Running
0
2
Holding97.6d (excluded)
Coordinators1.9d
Field Work0.4d
✗ SLA Missed
Holding(excluded from total)
97.6 days
Coordinators
1.9 days
Field Work
0.4 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
97.6 daysTotal Age
⏱️
96.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
1.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
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On Track
Billing Review • 220 days old
🚨
Primary Delay96.0 days stuck in "Ready for Release"
⏱️
Total Delay1.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
96.0d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5.28.26 hshaw - chat NFloyd for the correct SN#CSA-2016014876
🔧Work Performed
Completed the Higi PM. The serial number needs to be updated.
🔍Technician Findings
The kiosk was functioning normally but the serial number on the kiosk doesn’t match the one on the ticket.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
📞
Call
Completed May 26, 2026
The serial number on the kiosk does not match the serial number listed on the work order.
CSA-2016014876 Kiosk serial number
CSA-2016105798 Work order serial number
May 28, 2026 10:10am
@Nicole Floyd please note the correct SN# of this unit is CSA-2016014876, picture attached. Thank you