Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330185 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4782 — 4763 WEST IRLO BRONSON MEM HWY, Kissimmee FL, 34746

Jan 6, 2026 → May 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (May 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 22, 2026
95 business days (not counted)
▶ Clock Running
Status: Scheduled
May 22 → May 26, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 26 → May 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: May 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 22 Ready for Release ⏸ Paused 95 —
May 22 → May 26 Scheduled ▶ Running 1 2
May 26 → May 26 Tech On Site ▶ Running 0 2
Holding 97.6d (excluded)
Coordinators 1.9d
Field Work 0.4d
Billing 73.2d
✗ SLA Missed
Holding (excluded from total)
97.6 days
Coordinators
1.9 days
Field Work
0.4 days
Billing
73.2 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 27, 2026 (218 days early)
📅
97.6 days Total Age
⏱️
96.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
72.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 96.0 days stuck in "Ready for Release"
⏱️
Total Delay 72.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
96.0d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
73.0d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

091026 NFLOYD - SN corrected

5.28.26 hshaw - chat NFloyd for the correct SN#CSA-2016014876

🔧 Work Performed
Completed the Higi PM. The serial number needs to be updated.
🔍 Technician Findings
The kiosk was functioning normally but the serial number on the kiosk doesn’t match the one on the ticket.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a 4G Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330185
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 96.0 business days
👷
▶
3 Technician Assigned May 22, 12:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-27T18:00:00.000+0000, 2026-05-26T18:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 135d 1h
⏳ 2.0 business days
🔧
Status: Tech On Site by Robert Lewis May 26, 4:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
⏱️
5x Labor Added May 26, 5:19 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1, 0.66666666666667, 17, 0.4
✔️
Status: Completed by Robert Lewis May 26, 5:57 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 2m
🚗
▶
2 Travel Added May 26, 8:00 PM
Travel Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 2h 5m
⏳ 2.5 business days
💵
Status: Billing Review by Hannah Shaw May 28, 10:10 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 14h
🚨 73.0 business days
📄
Status: Ready to Bill by Nicole Floyd Sep 10, 3:44 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 105d 5h
📨
▶
3 Status: Invoice Pending Sep 10, 4:57 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-272495
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 73.0 business days (threshold: 2.0 business days)
Exceeded by 71.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 26, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272495

Work Details (6)

Name Type Status Qty Amount Date
WL-03238303 Labor Open 1 $0.00 May 26, 5:19 PM
WL-03238304 Labor Open 0.66666666666667 $0.00 May 26, 5:19 PM
WL-03238305 Travel Open 17 $0.00 May 26, 5:19 PM
WL-03238306 Labor Open 0.4 $0.00 May 26, 5:19 PM
WL-03238307 Expenses Open 1 $0.00 May 26, 5:19 PM
WL-03238498 Travel Open 12 $0.00 May 26, 8:00 PM

Details