Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330187 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4722 — 2080 North Blackhorse Pike, Williamstown NJ, 08094

Jan 6, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 30, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 6, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 6 → Feb 8, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Feb 8 → Feb 8, 2026
0 business days (counted)
Running total: 6 of ? biz days used
⏸29d
⏸ Clock Paused
Status: Ready for Release
Feb 8 → Mar 20, 2026
29 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 23, 2026
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 24, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 24, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 30 Ready for Release ⏸ Paused 16 —
Jan 30 → Jan 30 Assigned ▶ Running 0 1
Jan 30 → Feb 6 Scheduled ▶ Running 5 6
Feb 6 → Feb 8 Reschedule ▶ Running 0 6
Feb 8 → Feb 8 Entered ▶ Running 0 6
Feb 8 → Mar 20 Ready for Release ⏸ Paused 29 —
Mar 20 → Mar 20 Assigned ▶ Running 0 6
Mar 20 → Mar 23 Scheduled ▶ Running 1 7
Mar 23 → Mar 24 Tech On Site ▶ Running 1 8
Holding 47.6d (excluded)
Coordinators 8.1d
Field Work 0.5d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
47.6 days
Coordinators
8.1 days
Over SLA
Field Work
0.5 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 24, 2026 (282 days early)
📅
52.7 days Total Age
⏱️
29.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 29.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
46.0d
Assigned
0.0d / 0.5d SLA
Scheduled
7.1d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/7/26 RBerry- Placed WO back into RFR.

🔧 Work Performed
Performed a PM on higi kiosk
🔍 Technician Findings
Higi was up and running upon arrival
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330187
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 17.0 business days
👷
▶
2 Technician Assigned Jan 30, 10:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 23d 0h
📅
▶
2 Dispatch Scheduled Jan 30, 10:58 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 5m
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 4, 4:16 PM
Scheduled For: 2026-02-05T20:30:00.000+0000, 2026-02-05T21:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Chris Galasso Feb 5, 11:33 PM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 12h
⏳ 1.1 business days
🆕
Status: Entered by Rhea Berry Feb 7, 8:35 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 21h, 0m
🚨 29.0 business days
👷
▶
5 Technician Assigned Mar 20, 3:29 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 40d 17h
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-23T19:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-23T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Mar 23, 4:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 1h
⏱️
5x Labor Added Mar 23, 8:14 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1, 1.25
✔️
Status: Completed by Maximilian Tucker Mar 23, 8:25 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 40m
⏳ 4.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 12:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
📨
Status: Invoice Pending by Hannah Shaw Mar 27, 1:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 25m, 0m
⏳ 1.0 business days
🧾
Invoice Created Mar 29, 12:34 PM
Invoice Number: SM-257701

Bottlenecks

Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Mar 23, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-257701

Work Details (5)

Name Type Status Qty Amount Date
WL-03156178 Labor Open 0.25 $0.00 Mar 23, 8:14 PM
WL-03156179 Labor Open 1 $0.00 Mar 23, 8:14 PM
WL-03156180 Labor Open 1.25 $0.00 Mar 23, 8:14 PM
WL-03156181 Travel Open 1 $0.00 Mar 23, 8:14 PM
WL-03156182 Travel Open 25 $0.00 Mar 23, 8:14 PM

Details