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← WO Overview

WO-01330191 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans #025 Pittsford — 3195 Monroe Avenue, Rochester NY, 14618

Jan 6, 2026 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 63 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 2, 2026
36 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Mar 3 → Mar 26, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Mar 27 → Apr 10, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 13, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 13, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 2 Ready for Release ⏸ Paused 36 —
Mar 2 → Mar 2 Assigned ▶ Running 0 1
Mar 2 → Mar 3 Scheduled ▶ Running 1 2
Mar 3 → Mar 3 Entered ▶ Running 0 2
Mar 3 → Mar 26 Ready for Release ⏸ Paused 17 —
Mar 26 → Mar 26 Assigned ▶ Running 0 2
Mar 26 → Mar 27 Scheduled ▶ Running 1 3
Mar 27 → Mar 27 Entered ▶ Running 0 3
Mar 27 → Apr 10 Ready for Release ⏸ Paused 10 —
Apr 10 → Apr 10 Assigned ▶ Running 0 3
Apr 10 → Apr 13 Scheduled ▶ Running 1 4
Apr 13 → Apr 13 Tech On Site ▶ Running 0 4
Holding 66.6d (excluded)
Coordinators 6.0d
Field Work 0.6d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
66.6 days
Coordinators
6.0 days
Field Work
0.6 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 13, 2026 (262 days early)
📅
67.6 days Total Age
⏱️
37.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
65.0d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration and scale accuracy. Performed self test and received email results
🔍 Technician Findings
Kiosk online in service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330191
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 37.0 business days
👷
▶
3 Technician Assigned Mar 2, 9:17 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-03T18:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Mar 3, 3:08 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 5h, 0m
🚨 18.0 business days
👷
▶
3 Technician Assigned Mar 26, 9:12 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 22d 17h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-31T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 27, 10:18 AM
Scheduled For: 2026-03-31T18:00:00.000+0000
🆕
Status: Entered by Kourtney Smith Mar 27, 3:51 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 11.0 business days
👷
▶
3 Technician Assigned Apr 10, 8:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 17h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-13T17:30:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Apr 10, 10:24 AM
Scheduled For: 2026-04-13T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Erwin Forster Apr 13, 2:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 5h
✔️
Status: Completed by Erwin Forster Apr 13, 3:18 PM
From: Tech On Site
To: Completed
Duration in Previous: 45m
⏱️
5x Labor Added Apr 13, 6:57 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.83333333333333, 0.66666666666667, 4, 16
🏁
Status: Closed by Erwin Forster Apr 13, 7:10 PM
From: Completed
To: Closed
Duration in Previous: 3h 52m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 15, 10:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
📨
▶
2 Status: Invoice Pending Apr 15, 12:02 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Apr 19, 1:41 PM
Invoice Number: SM-259296

Bottlenecks

Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
Apr 13, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259296

Work Details (5)

Name Type Status Qty Amount Date
WL-03184257 Labor Open 0.25 $0.00 Apr 13, 6:57 PM
WL-03184258 Labor Open 0.83333333333333 $0.00 Apr 13, 6:57 PM
WL-03184259 Labor Open 0.66666666666667 $0.00 Apr 13, 6:57 PM
WL-03184260 Travel Open 4 $0.00 Apr 13, 6:57 PM
WL-03184261 Travel Open 16 $0.00 Apr 13, 6:57 PM

Details