📍 PUBLIX 01652 — 417 W Peace St., Suite 100, Raleigh NC, 27603
Jan 6, 2026 → Apr 27, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 18 biz days
Paused: 59 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 25, 2026
53 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 31, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 8, 2026
6 business days (not counted)
12d
▶ Clock Running
Status: Assigned
Apr 8 → Apr 24, 2026
12 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 27, 2026
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Jan 6, 2026Completed: Apr 27, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 25
Ready for Release
⏸ Paused
53
—
Mar 25 → Mar 31
Assigned
▶ Running
4
5
Mar 31 → Mar 31
Entered
▶ Running
0
5
Mar 31 → Apr 8
Ready for Release
⏸ Paused
6
—
Apr 8 → Apr 24
Assigned
▶ Running
12
17
Apr 24 → Apr 27
Scheduled
▶ Running
1
18
Apr 27 → Apr 27
Tech On Site
▶ Running
0
18
Holding62.6d (excluded)
Coordinators18.9d
Field Work0.8d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
62.6 days
Coordinators
18.9 days
Over SLA
Field Work
0.8 days
Billing
0.2 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Apr 28, 2026 (247 days early)
📅
77.8 daysTotal Age
⏱️
54.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
15.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay54.0 days stuck in "Ready for Release"
⏱️
Total Delay15.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
61.0d
Assigned
16.9d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
4/27/26 PC- PM
Technician Findings upon arrival: Found unit fully function.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
4/27/26 PC- PM
Technician Findings upon arrival: Found unit fully function.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf