Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330195 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Community Hospital — 901 MacArthur Blvd, Munster IN, 46321

Jan 6, 2026 → Sep 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Sep 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 8, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 10, 2026
2 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 2 Ready for Release ⏸ Paused 165 —
Sep 2 → Sep 8 Ready for Scheduling ▶ Running 3 4
Sep 8 → Sep 8 Assigned ▶ Running 0 4
Sep 8 → Sep 10 Scheduled ▶ Running 2 6
Holding 167.6d (excluded)
Coordinators 5.2d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
167.6 days
Coordinators
5.2 days
Over SLA
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 10, 2026 (112 days early)
📅
171.2 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 290 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
3.3d / 1.0d SLA
Scheduled
1.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/2/26 MArnold Called back to confirm the rest of the contact and equipment information. 

Address Confirmed: Yes 


Unit on site: Yes 


Unit located in a public place: Yes


Scheduling ahead needed:No tech can just show up


Certain day or time: 8am - 4pm M-F


Confirmed contact: yes Alyssa Kaplan or Taylor Ecsy 219-934-2861


9/2/26 MArnold- Call to confirm contact and equipment information. Missed some information need to call back 


🔧 Work Performed
Successfully completed annual PM.
🔍 Technician Findings
Unit due for annual PM.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330195
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 166.0 business days
📅
Status: Ready for Scheduling by Melissa Arnold Sep 2, 5:39 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 6h
⏳ 3.8 business days
👷
▶
3 Technician Assigned Sep 8, 5:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 0h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-09T19:00:00.000+0000
⏳ 1.9 business days
⏱️
▶
2 3x Labor Added Sep 10, 12:40 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Eric Alesi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 11, 10:30 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 9h
📨
Status: Invoice Pending by Hannah Shaw Sep 11, 5:02 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6h 31m, 0m
🧾
Invoice Created Sep 11, 10:53 PM
Invoice Number: SM-272587

Bottlenecks

Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Eric Alesi
Scheduled
Sep 9, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272587

Work Details (3)

Name Type Status Qty Amount Date
WL-03375115 Labor Open 2.5 $0.00 Sep 10, 12:40 AM
WL-03375116 Labor Open 1 $0.00 Sep 10, 12:40 AM
WL-03375117 Travel Open 100 $0.00 Sep 10, 12:40 AM

Details