Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330198 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 396 — 4901 Volunteer Rd, Southwest Ranches FL, 33330

Jan 6, 2026 → Apr 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 75 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 24, 2026
75 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 28, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 24 Ready for Release ⏸ Paused 75 —
Apr 24 → Apr 28 Scheduled ▶ Running 2 3
Apr 28 → Apr 28 Tech On Site ▶ Running 0 3
Holding 77.6d (excluded)
Coordinators 2.8d
Field Work 1.9d
Billing 1.3d
✗ SLA Missed
Holding (excluded from total)
77.6 days
Coordinators
2.8 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 29, 2026 (246 days early)
📅
79.6 days Total Age
⏱️
76.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 76.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
76.0d
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330198
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 76.0 business days
👷
▶
3 Technician Assigned Apr 24, 1:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-28T14:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 107d 2h
⏳ 3.0 business days
🔧
Status: Tech On Site by Rob Rivera Apr 28, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
✔️
Status: Completed by Rob Rivera Apr 28, 1:54 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 24m
⏱️
3x Labor Added Apr 28, 5:46 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 4.5, 1
🏁
Status: Closed by Rob Rivera Apr 29, 8:10 AM
From: Completed
To: Closed
Duration in Previous: 18h 15m
📄
Status: Ready to Bill by Hannah Shaw Apr 29, 5:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 38m
📨
Status: Invoice Pending by Hannah Shaw Apr 30, 5:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 45m, 0m
⏳ 1.8 business days
🧾
Invoice Created May 3, 10:17 PM
Invoice Number: SM-260620

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.3 business hours
Completed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Apr 28, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-260620

Work Details (3)

Name Type Status Qty Amount Date
WL-03204155 Labor Open 0.5 $0.00 Apr 28, 5:46 PM
WL-03204156 Travel Open 4.5 $0.00 Apr 28, 5:46 PM
WL-03204157 Labor Open 1 $0.00 Apr 28, 5:46 PM

Details