Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330201 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 741 — 7640 Sand Lake Road, Orlando FL, 32819

Jan 6, 2026 → May 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 91 biz days
🕐 Clock stopped: Completed (May 22, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸91d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 18, 2026
91 business days (not counted)
▶ Clock Running
Status: Assigned
May 18 → May 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 18 → May 22, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 22 → May 22, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: May 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 18 Ready for Release ⏸ Paused 91 —
May 18 → May 18 Assigned ▶ Running 0 1
May 18 → May 22 Scheduled ▶ Running 4 5
May 22 → May 22 Tech On Site ▶ Running 0 5
Holding 93.6d (excluded)
Coordinators 4.3d
Field Work 0.2d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
93.6 days
Coordinators
4.3 days
Over SLA
Field Work
0.2 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 22, 2026 (223 days early)
📅
96.6 days Total Age
⏱️
92.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 92.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
92.0d
Scheduled
4.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330201
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 92.0 business days
👷
▶
3 Technician Assigned May 18, 5:25 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 131d 6h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-22T13:00:00.000+0000
⏳ 4.8 business days
💵
2x Expenses Added May 22, 7:50 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 7
🔧
Status: Tech On Site by Robert Lewis May 22, 9:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 16h
⏱️
2x Labor Added May 22, 10:37 AM
Type: Labor
Status: Open
Qty: 1, 0.25
✔️
Status: Completed by Robert Lewis May 22, 10:50 AM
From: Tech On Site
To: Completed
Duration in Previous: 59m
🏁
Status: Closed by Robert Lewis May 22, 11:08 AM
From: Completed
To: Closed
Duration in Previous: 18m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 26, 10:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Hannah Shaw May 26, 12:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 29m, 0m
🚨 15.0 business days
🧾
Invoice Created Jun 15, 2:42 PM
Invoice Number: SM-262938

Bottlenecks

Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 22, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-262938

Work Details (4)

Name Type Status Qty Amount Date
WL-03235442 Expenses Open 1 $0.00 May 22, 7:50 AM
WL-03235443 Travel Open 7 $0.00 May 22, 7:50 AM
WL-03235597 Labor Open 1 $0.00 May 22, 10:37 AM
WL-03235598 Labor Open 0.25 $0.00 May 22, 10:37 AM

Details