Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 40 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 8 → Mar 6, 2026
39 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 6, 2026Completed: Mar 6, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 8
Ready for Release
⏸ Paused
1
—
Jan 8 → Jan 8
Assigned
▶ Running
0
1
Jan 8 → Mar 6
Scheduled
▶ Running
39
40
Holding3.6d (excluded)
Coordinators39.2d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
3.6 days
Coordinators
39.2 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 6, 2026 (300 days early)
📅
40.9 daysTotal Age
⏱️
39.2d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
38.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay39.2 days stuck in "Scheduled"
⏱️
Total Delay38.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
39.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Reorganized water stack to move kiosk forward
Performed PM procedure
Vacuumed kiosk
Cleaned touchscreen
Calibrated touchscreen
BP test
Functional test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
Set power on after power fail to power on in BIOS
Uploaded photos
🔍Technician Findings
Kiosk online
Kiosk barely accessible due to display of water
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf