Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330206 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4709 — 1375 E ONTARIO AVE, Corona CA, 92881

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 9 biz days
Paused: 144 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 3, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 13, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Feb 16 → Aug 14, 2026
126 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 3 Ready for Release ⏸ Paused 18 —
Feb 3 → Feb 3 Assigned ▶ Running 0 1
Feb 3 → Feb 13 Scheduled ▶ Running 8 9
Feb 13 → Feb 16 Reschedule ▶ Running 0 9
Feb 16 → Feb 16 Entered ▶ Running 0 9
Feb 16 → Aug 14 Ready for Release ⏸ Paused 126 —
Holding 20.6d (excluded)
Coordinators 9.1d
On Track
Holding (excluded from total)
20.6 days
Coordinators
9.1 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (139 days left)
📅
153.6 days Total Age
⏱️
19.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Release • 220 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
19.0d
Scheduled
8.1d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/15/26 RBerry- Technician unable to complete on scheduled date. Placing WO back into RFR.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330206
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 19.0 business days
👷
▶
3 Technician Assigned Feb 3, 5:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 27d 7h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-09T23:00:00.000+0000, 2026-02-09T22:00:00.000+0000, 2026-02-09T23:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 4, 1:31 PM
Scheduled For: 2026-02-11T23:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 6, 12:33 PM
Scheduled For: 2026-02-16T23:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 6, 2:36 PM
Scheduled For: 2026-02-12T23:30:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 9, 1:19 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-12T21:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 10, 12:50 PM
Scheduled For: 2026-02-12T21:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Omar Serrano Feb 13, 9:42 AM
From: Scheduled
To: Reschedule
Duration in Previous: 9d 15h
⏳ 1.0 business days
🆕
Status: Entered by Rhea Berry Feb 15, 10:03 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 12h, 0m

Bottlenecks

Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details