Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330206 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4709 — 1375 E ONTARIO AVE, Corona CA, 92881

Jan 6, 2026 → Sep 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (3 biz days late)
Active: 21 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (Sep 3, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 3, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 13, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Feb 16 → Aug 18, 2026
128 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 1, 2026
10 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 1 → Sep 1, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 1 → Sep 2, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 21 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 3, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 3 Ready for Release ⏸ Paused 18 —
Feb 3 → Feb 3 Assigned ▶ Running 0 1
Feb 3 → Feb 13 Scheduled ▶ Running 8 9
Feb 13 → Feb 16 Reschedule ▶ Running 0 9
Feb 16 → Feb 16 Entered ▶ Running 0 9
Feb 16 → Aug 18 Ready for Release ⏸ Paused 128 —
Aug 18 → Aug 18 Assigned ▶ Running 0 9
Aug 18 → Sep 1 Scheduled ▶ Running 10 19
Sep 1 → Sep 1 Tech On Site ▶ Running 0 19
Sep 1 → Sep 2 Tech Off Site ▶ Running 1 20
Sep 2 → Sep 3 Scheduled ▶ Running 1 21
Holding 148.6d (excluded)
Coordinators 22.1d
Field Work 3.3d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
148.6 days
Coordinators
22.1 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 7, 2026 (115 days early)
📅
168.6 days Total Age
⏱️
128.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
17.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 128.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
147.0d
Scheduled
21.1d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/15/26 RBerry- Technician unable to complete on scheduled date. Placing WO back into RFR.

🔧 Work Performed
Found unit in pharmacy area - documented pictures of unit - inspected leveling feet which were found to not be set properly allowing the unit to be moved back and forth easily, set down leveling feet - unlocked seat and waited for it to lock in place, after locking, seat was still able to move freely, only locking once almost being closed - locking module may need to be replaced - performed a bp test successfully verifying stop button worked - powered off unit, note: power outlet providing power is damaged and exposed - vacuumed and wiped down unit exterior and interior - password not working, called level 2 support to gain new password - connected combined calibration tool and keyboard to POC - powered on unit - proceed to run combined calibration tool - calibration, transducer and pressure check passed- verified and calibrated weight scale - calibrated touch screen- completed checklist, cleaned up work site and checked out with site manager
🔍 Technician Findings
Found unit in need of PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330206
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 19.0 business days
👷
▶
3 Technician Assigned Feb 3, 5:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 27d 7h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-09T23:00:00.000+0000, 2026-02-09T22:00:00.000+0000, 2026-02-09T23:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 4, 1:31 PM
Scheduled For: 2026-02-11T23:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 6, 12:33 PM
Scheduled For: 2026-02-16T23:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 6, 2:36 PM
Scheduled For: 2026-02-12T23:30:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 9, 1:19 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-12T21:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 10, 12:50 PM
Scheduled For: 2026-02-12T21:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Omar Serrano Feb 13, 9:42 AM
From: Scheduled
To: Reschedule
Duration in Previous: 9d 15h
⏳ 1.0 business days
🆕
Status: Entered by Rhea Berry Feb 15, 10:03 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 12h, 0m
🚨 128.0 business days
👷
▶
3 Technician Assigned Aug 18, 11:02 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 183d 11h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-26T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Aug 19, 11:48 AM
Scheduled For: 2026-08-27T20:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Michael Burris Aug 26, 10:32 AM
Scheduled For: 2026-08-27T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Aug 26, 5:46 PM
Scheduled For: 2026-09-01T18:00:00.000+0000
⏳ 4.8 business days
🔧
Status: Tech On Site by Jeffrey Pastor Sep 1, 5:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 6h
⏱️
3x Labor Added Sep 1, 6:03 PM
Type: Labor, Travel
Status: Open
Qty: 2, 80, 1.25
🚗
Status: Tech Off Site by Jeffrey Pastor Sep 1, 6:22 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 50m
📅
▶
2 Dispatch Scheduled Sep 2, 4:43 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jeffrey Pastor
From: Tech Off Site
To: Scheduled
Duration in Previous: 10h 20m
⏳ 1.7 business days
✔️
Status: Completed by Jeffrey Pastor Sep 3, 5:22 AM
From: Scheduled
To: Completed
Duration in Previous: 1d 0h
⏳ 2.0 business days
🏁
Status: Closed by Jeffrey Pastor Sep 7, 4:33 PM
From: Completed
To: Closed
Duration in Previous: 4d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 9, 9:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
📨
Status: Invoice Pending by Hannah Shaw Sep 9, 10:37 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 53m, 0m
🧾
Invoice Created Sep 9, 3:32 PM
Invoice Number: SM-272360

Bottlenecks

Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jeffrey Pastor
Scheduled
Sep 1, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272360

Work Details (3)

Name Type Status Qty Amount Date
WL-03362981 Labor Open 2 $0.00 Sep 1, 6:03 PM
WL-03362982 Travel Open 80 $0.00 Sep 1, 6:03 PM
WL-03362983 Labor Open 1.25 $0.00 Sep 1, 6:03 PM

Details