📍 Kaiser TPMG Regional Laboratory: Berkeley Campus — 1725 Eastshore Highway, Berkley CA, 94710
Jan 6, 2026 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 17 biz days overdue
Active: 34 biz days
Paused: 166 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 3, 2026
166 business days (not counted)
33d
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Oct 22, 2026
33 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 3
Ready for Release
⏸ Paused
166
—
Sep 3 → Oct 22
Ready for Scheduling
▶ Running
33
34
Holding168.6d (excluded)
⚠ Overdue
Holding(excluded from total)
168.6 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
167.0d in Ready for ReleaseLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Ready for Scheduling • 289 days old
🚨
Primary Delay167.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
167.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/19 KKelch called Ashlie to schedule for 10/27 due to tech availability with arrival between 8 and 10 am. Left VM. Call logged on WO-01435501
10/19/2026jsells
left a voicemail with the work order number and I let the customer know that someone would be calling to schedule the visit
--- Restored 10/21/2026 Sramen: notes/calls prior to 10/19 overwrite ---
Logged calls:
9/3/2026 Melissa Arnold - 9/3/26 Marnold- Called to confirm contact and equipment information. POC will call me back. she is in a meeting.
9/3/2026 Melissa Arnold - 9/3/26 MArnold - POC called back. Contact and equipment information confirmed.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station with 3G installed
📞
Inbound Call
Completed Sep 3, 2026
9/3/26 MArnold - POC called back. Contact and equipment information confirmed.
📋
Outbound to +15103352468
Completed Sep 3, 2026
9/3/26 Marnold- Called to confirm contact and equipment information. POC will call me back. she is in a meeting.
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01330211
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:06 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 53m
🚨167.0 business days
📅
Status: Ready for Scheduling by Melissa ArnoldSep 3, 4:48 PM