Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330212 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 ShopRite 451 — 435 Elizabeth Avenue, Somerset NJ, 08873

Jan 6, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (45 biz days late)
Active: 63 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 23, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
61d
▶ Clock Running
Status: On Hold
Jan 26 → Apr 22, 2026
61 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 22 → Apr 24, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 23 Ready for Release ⏸ Paused 11 —
Jan 23 → Jan 23 Assigned ▶ Running 0 1
Jan 23 → Jan 26 Scheduled ▶ Running 1 2
Jan 26 → Jan 26 Entered ▶ Running 0 2
Jan 26 → Apr 22 On Hold ▶ Running 61 63
Apr 22 → Apr 24 Ready for Release ⏸ Paused 2 —
Apr 24 → Apr 24 Assigned ▶ Running 0 63
Apr 24 → Apr 24 Scheduled ▶ Running 0 63
Holding 78.6d (excluded)
Coordinators 3.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
78.6 days
Coordinators
3.0 days
Field Work
0.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
76.6 days Total Age
⏱️
62.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 62.0 days stuck in "On Hold"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.6d
Ready for Release
15.0d
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner. Performed monitor calibration, weight and BP test, Kiosk functioning the way it should. The unit is functional and online.
🔍 Technician Findings
No damage, Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330212
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 12.0 business days
👷
▶
3 Technician Assigned Jan 23, 8:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 21h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-26T14:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 26, 8:23 AM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Kourtney Smith
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 3d 0h, 0m
🚨 61.7 business days
✅
Status: Ready for Release by Kourtney Smith Apr 22, 6:57 AM
From: On Hold
To: Ready for Release
Duration in Previous: 85d 21h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Apr 24, 8:16 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 1h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-24T17:00:00.000+0000
⏱️
5x Labor Added Apr 24, 6:41 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1, 1.5, 4, 35
✔️
▶
2 Status: Completed Apr 24, 6:51 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Curtis Allen
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 27, 5:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Apr 27, 5:48 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260295

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Allen
Scheduled
Apr 24, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260295

Work Details (5)

Name Type Status Qty Amount Date
WL-03200343 Labor Open 0.25 $0.00 Apr 24, 6:41 PM
WL-03200344 Labor Open 1 $0.00 Apr 24, 6:41 PM
WL-03200345 Labor Open 1.5 $0.00 Apr 24, 6:41 PM
WL-03200346 Travel Open 4 $0.00 Apr 24, 6:41 PM
WL-03200347 Travel Open 35 $0.00 Apr 24, 6:41 PM

Details