Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330218 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6976 — 11460 ROYALL COTTON RD, Wake Forest NC, 27587

Jan 6, 2026 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 47 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 17, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 19, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 17 Ready for Release ⏸ Paused 47 —
Mar 17 → Mar 17 Assigned ▶ Running 0 1
Mar 17 → Mar 19 Scheduled ▶ Running 2 3
Mar 19 → Mar 19 Tech On Site ▶ Running 0 3
Holding 49.6d (excluded)
Coordinators 3.0d
Field Work 0.8d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
49.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.8 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 20, 2026 (286 days early)
📅
51.0 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
48.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3/19/26 PC- PM Technician Findings upon arrival: Found unit fully function. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
3/19/26 PC- PM Technician Findings upon arrival: Found unit fully function. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330218
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 48.0 business days
👷
▶
4 Technician Assigned Mar 17, 9:13 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 68d 22h
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-19T16:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Mar 17, 1:57 PM
Scheduled For: 2026-03-19T17:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Praelow Cameron Mar 19, 4:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 7h
✔️
Status: Completed by Praelow Cameron Mar 19, 5:40 PM
From: Tech On Site
To: Completed
Duration in Previous: 47m
⏱️
3x Labor Added Mar 19, 10:32 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 3
🏁
Status: Closed by Praelow Cameron Mar 19, 11:18 PM
From: Completed
To: Closed
Duration in Previous: 5h 38m
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 22, 10:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
▶
3 Status: Invoice Pending Mar 23, 11:33 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257248
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Mar 19, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-257248

Work Details (3)

Name Type Status Qty Amount Date
WL-03152411 Labor Open 0.5 $0.00 Mar 19, 10:32 PM
WL-03152412 Labor Open 1 $0.00 Mar 19, 10:32 PM
WL-03152413 Travel Open 3 $0.00 Mar 19, 10:32 PM

Details