Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330219 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans 135 — 2000 Crossing Blvd, Lancaster PA, 17601

Jan 6, 2026 → Jan 15, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 15)
⏸ 8d excluded (parts wait + holding)
✓ SLA Met (14d early)
Holding 8.6d (excluded)
Coordinators 0.1d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Holding (excluded from total)
8.6 days
Coordinators
0.1 days
Field Work
0.4 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 15, 2026 (350 days early)
📅
7.6 days Total Age
⏱️
7.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 7.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
7.0d
Assigned
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Perform PM. Clean kiosk. Clean both screens. Recalibrate BP and scale. Check audio and touchscreen calibration. Test kiosk for functionality.
🔍 Technician Findings
Check in with pharmacist. Kiosk is plugged in with no customer damage.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330219
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 7.0 business days
👷
▶
4 Status: Assigned Jan 15, 12:38 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Philip Krogstad
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-15T21:00:00.000+0000
🔧
Status: Tech On Site by Philip Krogstad Jan 15, 1:41 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 2m
⏱️
3x Labor Added Jan 15, 2:13 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.75
✔️
Status: Completed by Philip Krogstad Jan 15, 2:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 3m
⏱️
2x Labor Added Jan 15, 4:34 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 42
🏁
Status: Closed by Philip Krogstad Jan 15, 5:01 PM
From: Completed
To: Closed
Duration in Previous: 2h 16m
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 1:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 59m
📨
Status: Invoice Pending by Hannah Shaw Jan 16, 1:17 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 15m, 0m
🧾
Invoice Created Jan 16, 4:16 PM
Invoice Number: SM-251564

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Philip Krogstad
Scheduled
Jan 15, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-251564

Work Details (5)

Name Type Status Qty Amount Date
WL-03066441 Labor Open 0.25 $0.00 Jan 15, 2:13 PM
WL-03066442 Labor Open 0.75 $0.00 Jan 15, 2:13 PM
WL-03066443 Travel Open 2 $0.00 Jan 15, 2:13 PM
WL-03066793 Labor Open 1.25 $0.00 Jan 15, 4:34 PM
WL-03066794 Travel Open 42 $0.00 Jan 15, 4:34 PM

Details