Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330223 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Shop Rite 320 — 250 Barnum Avenue Cuttoff, Stratford CT, 06614

Jan 6, 2026 → Apr 28, 2026

🟡 At Risk
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 75 biz days
🕐 Clock stopped: Completed (Apr 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 24, 2026
75 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 29, 2026
3 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 24 Ready for Release ⏸ Paused 75 —
Apr 24 → Apr 24 Assigned ▶ Running 0 1
Apr 24 → Apr 29 Scheduled ▶ Running 3 4
Holding 77.6d (excluded)
Coordinators 3.1d
Field Work 0.0d
✗ SLA Missed
Holding (excluded from total)
77.6 days
Coordinators
3.1 days
Over SLA
Field Work
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
78.7 days Total Age
⏱️
76.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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On Track
Billing Review • 220 days old
🚨
Primary Delay 76.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
76.0d
Scheduled
3.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.29.26 hshaw - moved WO to BR,SN# on the kiosk is KMY-120416650-562, see picture attached. Chat NFloyd

🔧 Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner. Performed monitor calibration, weight and BP test, Kiosk functioning the way it should. Seat not locking into place but passed all other functional tests Troubleshoot and found that the unit need a seat lock kit replacement. The unit is functional and online.
🔍 Technician Findings
Seat not locking into place The serial number on the WO does not match with the SN on the kiosk. The serial number on the kiosk is KMY-120416650-562
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330223
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 75.9 business days
👷
▶
3 Technician Assigned Apr 24, 8:32 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 106d 21h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-28T17:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Apr 28, 8:20 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1.25, 4
✔️
▶
2 Status: Completed Apr 28, 8:43 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Curtis Allen
From: Completed
To: Closed
Duration in Previous: 1m
💵
Status: Billing Review by Hannah Shaw Apr 29, 2:27 PM
From: Closed
To: Billing Review
Duration in Previous: 17h 42m

Bottlenecks

Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Allen
Scheduled
Apr 28, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03204512 Labor Open 0.25 $0.00 Apr 28, 8:20 PM
WL-03204513 Labor Open 1.25 $0.00 Apr 28, 8:20 PM
WL-03204514 Travel Open 4 $0.00 Apr 28, 8:20 PM

Details