Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330229 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 764 — 4290 Bells Ferry Road, Kennesaw GA, 30144

Jan 6, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 18 biz days overdue
Active: 35 biz days
Paused: 165 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
34d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 22, 2026
34 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 2 Ready for Release ⏸ Paused 165 —
Sep 2 → Oct 22 Ready for Scheduling ▶ Running 34 35
Holding 167.6d (excluded)
⚠ Overdue
Holding (excluded from total)
167.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Scheduling • 289 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/19 KKelch called Ashlie to schedule for 10/27 due to tech availability with arrival between 8 and 10 am. Left VM. Call logged on WO-01435501 10/19/2026jsells left a voicemail with the work order number and I let the customer know that someone would be calling to schedule the visit
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330229
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 166.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 2h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details