Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330230 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Dallas Love Field Airport Terminal — 8008 Herb Kelleher Way, Dallas TX, 75235

Jan 6, 2026 → Jun 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Jun 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 26, 2026
118 business days (not counted)
▶ Clock Running
Status: Tech On Site
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jun 26 Ready for Release ⏸ Paused 118 —
Jun 26 → Jun 26 Tech On Site ▶ Running 0 1
Jun 26 → Jun 26 Assigned ▶ Running 0 1
Jun 26 → Jun 26 Scheduled ▶ Running 0 1
Jun 26 → Jun 26 Tech On Site ▶ Running 0 1
Holding 120.6d (excluded)
Coordinators 0.2d
Field Work 0.4d
Billing 4.8d
✗ SLA Missed
Holding (excluded from total)
120.6 days
Coordinators
0.2 days
Field Work
0.4 days
Billing
4.8 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 26, 2026 (188 days early)
📅
119.6 days Total Age
⏱️
119.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Womack — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 26, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 119.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
119.0d
Tech On Site
0.4d / 1.0d SLA
Scheduled
0.2d / 2.0d SLA
Closed
2.5d / 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
4.5d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6.29.26 hshaw - missing mileage

🔧 Work Performed
I completed the pm on the unit. I function tested the unit and the BP kit will not hold pressure. The top monitor is blurry. Unit needs repairs
🔍 Technician Findings
Pm/ top screen is blurry, and BP is not holding pressure Sandra Amigo 9727959619
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330230
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 118.9 business days
🔧
Status: Tech On Site by Christopher Womack Jun 26, 8:05 AM
From: Ready for Release
To: Tech On Site
Duration in Previous: 169d 20h
👷
▶
3 Technician Assigned Jun 26, 9:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Tech On Site, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 1m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-26T14:00:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Jun 26, 10:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 24m
💵
7x Expenses Added Jun 26, 11:05 AM
Type: Expenses, Labor
Status: Open
Qty: 1, 6.5
💵
3x Expenses Added Jun 26, 11:29 AM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Jun 26, 11:38 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Christopher Womack Jun 26, 12:21 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 50m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Jun 29, 10:05 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 21h
🚗
▶
2 2x Travel Added Jun 29, 11:04 AM
2x Travel Added → Status: Closed
🏁
Status: Closed by Christopher Womack
From: WO Correction Needed
To: Closed
Duration in Previous: 59m
📄
Status: Ready to Bill by Hannah Shaw Jun 29, 3:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 38m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jul 6, 4:04 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 0h
🧾
▶
2 Invoice Created Jul 6, 4:49 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 44m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Jun 26, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-266520

Work Details (14)

Name Type Status Qty Amount Date
WL-03274998 Expenses Open 1 $0.00 Jun 26, 11:05 AM
WL-03274999 Expenses Open 1 $0.00 Jun 26, 11:05 AM
WL-03274993 Labor Open 6.5 $0.00 Jun 26, 11:05 AM
WL-03274994 Labor Open 1 $0.00 Jun 26, 11:05 AM
WL-03274995 Labor Open 1 $0.00 Jun 26, 11:05 AM
WL-03274996 Expenses Open 1 $0.00 Jun 26, 11:05 AM
WL-03274997 Expenses Open 1 $0.00 Jun 26, 11:05 AM
WL-03275028 Expenses Open 1 $0.00 Jun 26, 11:29 AM
WL-03275030 Expenses Open 1 $0.00 Jun 26, 11:29 AM
WL-03275029 Expenses Open 1 $0.00 Jun 26, 11:29 AM
WL-03275052 Expenses Open 1 $0.00 Jun 26, 11:38 AM
WL-03275053 Expenses Open 1 $0.00 Jun 26, 11:38 AM
WL-03277249 Travel Open 636 $0.00 Jun 29, 11:04 AM
WL-03277250 Travel Open 40 $0.00 Jun 29, 11:04 AM

Details