Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330233 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 009 — 28 Lincoln Street, Holyoke MA, 01040

Jan 6, 2026 → Apr 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 76 biz days
🕐 Clock stopped: Completed (Apr 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 27, 2026
76 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 29, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 27 Ready for Release ⏸ Paused 76 —
Apr 27 → Apr 27 Assigned ▶ Running 0 1
Apr 27 → Apr 29 Scheduled ▶ Running 2 3
Holding 78.6d (excluded)
Coordinators 3.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
78.6 days
Coordinators
3.0 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 29, 2026 (246 days early)
📅
79.6 days Total Age
⏱️
77.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
77.0d
Scheduled
3.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330233
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 77.0 business days
👷
▶
3 Technician Assigned Apr 27, 10:04 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 109d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-29T16:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Apr 29, 2:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 30, 4:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
Status: Invoice Pending by Hannah Shaw Apr 30, 5:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 51m, 0m
⏳ 1.8 business days
🧾
Invoice Created May 1, 10:48 PM
Invoice Number: SM-260620

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Apr 29, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260620

Work Details (3)

Name Type Status Qty Amount Date
WL-03205483 Labor Open 1.16667 $0.00 Apr 29, 2:32 PM
WL-03205484 Travel Open 4 $0.00 Apr 29, 2:32 PM
WL-03205485 Labor Open 0.25 $0.00 Apr 29, 2:32 PM

Details