Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330242 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 621 — 100 Main Street North, Southbury CT, 06488

Jan 6, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 5, 2026
20 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 4 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Feb 10 → Feb 20, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Feb 23 → Mar 3, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 4, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 5 Ready for Release ⏸ Paused 20 —
Feb 5 → Feb 5 Assigned ▶ Running 0 1
Feb 5 → Feb 10 Scheduled ▶ Running 3 4
Feb 10 → Feb 10 Reschedule ▶ Running 0 4
Feb 10 → Feb 10 Entered ▶ Running 0 4
Feb 10 → Feb 20 Ready for Release ⏸ Paused 7 —
Feb 20 → Feb 20 Assigned ▶ Running 0 4
Feb 20 → Feb 23 Scheduled ▶ Running 1 5
Feb 23 → Feb 23 Entered ▶ Running 0 5
Feb 23 → Mar 3 Ready for Release ⏸ Paused 6 —
Mar 3 → Mar 3 Assigned ▶ Running 0 5
Mar 3 → Mar 4 Scheduled ▶ Running 1 6
Holding 37.6d (excluded)
Coordinators 8.1d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
37.6 days
Coordinators
8.1 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 4, 2026 (302 days early)
📅
39.6 days Total Age
⏱️
21.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 21.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
36.0d
Scheduled
8.0d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/Changed BIOS setting to “POWER ON”
🔍 Technician Findings
Unit in service Top screen very dark. Ads are running but barely visible.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330242
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 21.0 business days
👷
▶
3 Technician Assigned Feb 5, 9:01 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 28d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-09T13:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Shawn Rogers Feb 10, 8:06 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 23h
🆕
Status: Entered by Kourtney Smith Feb 10, 9:11 AM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1h 4m, 0m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Feb 20, 10:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 10d 1h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-23T17:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Feb 23, 10:17 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 23h, 0m
⚠️ 7.0 business days
👷
▶
4 Technician Assigned Mar 3, 9:25 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release
To: Assigned
Duration in Previous: 7d 23h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-04T18:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Mar 4, 12:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 1d 2h
🏁
Status: Closed by Luis Torres Mar 4, 12:08 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.2 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 6, 1:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
📨
Status: Invoice Pending by Hannah Shaw Mar 6, 3:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 43m, 0m
🧾
Invoice Created Mar 6, 2:59 PM
Invoice Number: SM-255711

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Mar 4, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255711

Work Details (3)

Name Type Status Qty Amount Date
WL-03129616 Labor Open 0.5 $0.00 Mar 4, 12:00 PM
WL-03129617 Travel Open 18 $0.00 Mar 4, 12:00 PM
WL-03129618 Labor Open 1.16667 $0.00 Mar 4, 12:00 PM

Details