Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330244 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 674 — 18409 Miramar Parkway, Miramar FL, 33029

Jan 6, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (8 biz days late)
Active: 26 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 6, 2026
40 business days (not counted)
25d
▶ Clock Running
Status: Scheduled
Mar 6 → Apr 10, 2026
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 6 Ready for Release ⏸ Paused 40 —
Mar 6 → Apr 10 Scheduled ▶ Running 25 26
Apr 10 → Apr 10 Tech On Site ▶ Running 0 26
Holding 42.6d (excluded)
Coordinators 25.7d
Field Work 0.7d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
42.6 days
Coordinators
25.7 days
Over SLA
Field Work
0.7 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 11, 2026 (264 days early)
📅
66.6 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
24.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
41.0d
Scheduled
25.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330244
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 41.0 business days
👷
▶
4 Technician Assigned Mar 6, 1:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-12T16:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 3h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-13T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 11, 5:20 PM
Scheduled For: 2026-03-17T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 12, 1:58 PM
Scheduled For: 2026-03-19T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 16, 3:01 PM
Scheduled For: 2026-03-24T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 19, 4:54 PM
Scheduled For: 2026-03-23T16:00:00.000+0000, 2026-03-23T15:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 20, 8:53 AM
Scheduled For: 2026-03-25T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 23, 4:45 PM
Scheduled For: 2026-03-25T19:00:00.000+0000, 2026-03-25T18:30:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 24, 4:53 PM
Scheduled For: 2026-04-02T18:30:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 25, 5:33 PM
Scheduled For: 2026-04-02T16:00:00.000+0000
⏳ 3.8 business days
📅
Dispatch Scheduled by Rhea Berry Mar 30, 9:55 PM
Scheduled For: 2026-04-03T16:00:00.000+0000
⏳ 2.3 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 1, 9:35 AM
Scheduled For: 2026-04-06T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 2, 9:48 AM
Scheduled For: 2026-04-07T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 3, 1:22 PM
Scheduled For: 2026-04-08T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 3, 3:42 PM
Scheduled For: 2026-04-09T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 6, 2:31 PM
Scheduled For: 2026-04-10T16:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Rob Rivera Apr 10, 2:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 0h
✔️
Status: Completed by Rob Rivera Apr 10, 3:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 25m
⏱️
▶
2 3x Labor Added Apr 10, 9:58 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 6h 15m
⏳ 2.2 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 14, 10:30 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 12h
📨
Status: Invoice Pending by Hannah Shaw Apr 14, 12:04 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 33m
💰
▶
2 Status: Invoiced Apr 14, 12:16 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259182

Bottlenecks

Scheduled
Duration: 25.7 business days (threshold: 2.0 business days)
Exceeded by 23.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Apr 10, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259182

Work Details (3)

Name Type Status Qty Amount Date
WL-03182529 Labor Open 0.5 $0.00 Apr 10, 9:58 PM
WL-03182530 Travel Open 4 $0.00 Apr 10, 9:58 PM
WL-03182531 Labor Open 1 $0.00 Apr 10, 9:58 PM

Details