Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330245 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1063 — 51 East Paulding Drive, Dallas GA, 30157

Jan 6, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 37 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 3, 2026
37 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 3 Ready for Release ⏸ Paused 37 —
Mar 3 → Mar 5 Scheduled ▶ Running 2 3
Holding 39.6d (excluded)
Coordinators 1.3d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
39.6 days
Coordinators
1.3 days
Field Work
0.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 5, 2026 (301 days early)
📅
39.7 days Total Age
⏱️
38.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 38.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
38.0d
Scheduled
1.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed Kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock released button working as expected Levelers on floor Set to power on after power failure in BIOS Uploaded photos
🔍 Technician Findings
2026 PM due.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330245
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 38.0 business days
👷
▶
3 Technician Assigned Mar 3, 4:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-04T17:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 55d 6h
⏳ 1.9 business days
⏱️
3x Labor Added Mar 4, 7:12 PM
Type: Labor, Travel
Status: Open
Qty: 1, 8
✔️
▶
2 Status: Completed Mar 4, 7:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 6, 2:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h
📨
Status: Invoice Pending by Hannah Shaw Mar 6, 3:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 37m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 9, 9:21 AM
Invoice Number: SM-255711

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
Mar 4, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255711

Work Details (3)

Name Type Status Qty Amount Date
WL-03130619 Labor Open 1 $0.00 Mar 4, 7:12 PM
WL-03130620 Labor Open 1 $0.00 Mar 4, 7:12 PM
WL-03130621 Travel Open 8 $0.00 Mar 4, 7:12 PM

Details