Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330249 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8277 — 6760 Westworth Blvd, Westworth Village TX, 76114

Jan 6, 2026 → Sep 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Sep 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Jun 23, 2026
107 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Sep 2, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 16, 2026
8 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 17, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 17, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Jun 23 Ready for Release ⏸ Paused 107 —
Jun 23 → Jun 23 Assigned ▶ Running 0 1
Jun 23 → Sep 2 Ready for Release ⏸ Paused 50 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 2
Sep 3 → Sep 16 Assigned ▶ Running 8 10
Sep 16 → Sep 17 Scheduled ▶ Running 1 11
Sep 17 → Sep 17 Tech On Site ▶ Running 0 11
Holding 169.2d (excluded)
Coordinators 12.2d
Field Work 0.6d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
169.2 days
Coordinators
12.2 days
Over SLA
Field Work
0.6 days
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 17, 2026 (105 days early)
📅
176.6 days Total Age
⏱️
108.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 108.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
167.6d
Assigned
8.7d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I completed the PM on the unit. I changed out the tower LEDs. I function tested the unit and all passed. I returned the unit to service.
🔍 Technician Findings
Pm/ Tower LEDs were not working
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330249
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 108.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 154d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jun 23, 2:58 PM
From: Assigned
To: Ready for Release
Duration in Previous: 2h 20m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 70d 23h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
⚠️ 8.9 business days
🗓️
▶
2 Status: Scheduled Sep 16, 2:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-17T15:30:00.000+0000
📅
Dispatch Scheduled by Christopher Womack Sep 16, 7:46 PM
Scheduled For: 2026-09-17T16:30:00.000+0000, 2026-09-17T17:00:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Sep 17, 2:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 51m
⏱️
▶
2 4x Labor Added Sep 17, 6:33 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 33m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 31m
📨
Status: Invoice Pending by Hannah Shaw Sep 18, 4:08 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7h 2m
💰
Status: Invoiced by Hannah Shaw Sep 18, 4:16 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🧾
Invoice Created Sep 18, 7:10 PM
Invoice Number: SM-273186

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Sep 17, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-273186

Work Details (4)

Name Type Status Qty Amount Date
WL-03387794 Labor Open 0.5 $0.00 Sep 17, 6:33 PM
WL-03387795 Labor Open 1 $0.00 Sep 17, 6:33 PM
WL-03387796 Travel Open 21 $0.00 Sep 17, 6:33 PM
WL-03387797 Parts Open 1 $0.00 Sep 17, 6:33 PM

Details