📍 Stop&Shop 662 — 380 Main Street, Norwalk CT, 06851
Jan 6, 2026 → Apr 27, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 75 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 12, 2026
44 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Mar 12 → Apr 24, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 27, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Completed: Apr 27, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 12
Ready for Release
⏸ Paused
44
—
Mar 12 → Mar 12
Assigned
▶ Running
0
1
Mar 12 → Mar 12
Scheduled
▶ Running
0
1
Mar 12 → Mar 12
Entered
▶ Running
0
1
Mar 12 → Apr 24
Ready for Release
⏸ Paused
31
—
Apr 24 → Apr 24
Assigned
▶ Running
0
1
Apr 24 → Apr 27
Scheduled
▶ Running
1
2
Holding78.6d (excluded)
Coordinators2.0d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
78.6 days
Coordinators
2.0 days
Billing
0.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Apr 27, 2026 (248 days early)
📅
77.6 daysTotal Age
⏱️
45.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
0.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay45.0 days stuck in "Ready for Release"
⏱️
Total Delay0.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
77.0d
Scheduled
2.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner.
Performed monitor calibration, weight and BP test, Kiosk functioning the way it should.
The unit is functional and online.
🔍Technician Findings
No damage, Kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad