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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330270 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1045 — 1951 South Narcoossee Road, St. Cloud FL, 34771

Jan 6, 2026 → Apr 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 3, 2026
60 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 7, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 3 Ready for Release ⏸ Paused 60 —
Apr 3 → Apr 7 Scheduled ▶ Running 2 3
Apr 7 → Apr 7 Tech On Site ▶ Running 0 3
Apr 7 → Apr 7 Ready for Scheduling ▶ Running 0 3
Apr 7 → Apr 7 Tech On Site ▶ Running 0 3
Holding 62.6d (excluded)
Coordinators 2.5d
Field Work 0.8d
Billing 0.5d
✗ SLA Missed
Holding (excluded from total)
62.6 days
Coordinators
2.5 days
Over SLA
Field Work
0.8 days
Billing
0.5 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 8, 2026 (267 days early)
📅
63.9 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Robert Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 7, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
61.0d
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/7/26 lcoonrod

please assign to Robert Lewis

🔧 Work Performed
Completed Higi PM. Top monitor needs to be replaced.
🔍 Technician Findings
Kiosk was functional but the top monitor was black and the cuff had a leak.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330270
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 61.0 business days
🗓️
▶
3 Status: Scheduled Apr 3, 4:42 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-07T16:30:00.000+0000
👷
Technician Assigned by Abby Jinerson
Technician: Robert Lewis
⏳ 2.9 business days
🔧
Status: Tech On Site by Robert Lewis Apr 7, 3:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
🚗
Travel Added Apr 7, 3:57 PM
Type: Travel
Status: Open
Qty: 42
📅
Status: Ready for Scheduling by Leona Coonrod Apr 7, 4:20 PM
From: Tech On Site
To: Ready for Scheduling
Duration in Previous: 1h 17m
🔧
Status: Tech On Site by Leona Coonrod Apr 7, 4:46 PM
From: Ready for Scheduling
To: Tech On Site
Duration in Previous: 25m
✔️
Status: Completed by Robert Lewis Apr 7, 5:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 29m
⏱️
3x Labor Added Apr 7, 9:58 PM
Type: Labor, Expenses
Status: Open
Qty: 0.93333333333333, 1
🏁
Status: Closed by Robert Lewis Apr 7, 10:07 PM
From: Completed
To: Closed
Duration in Previous: 4h 52m
⏳ 2.2 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 9, 12:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
📨
▶
2 Status: Invoice Pending Apr 9, 4:44 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Apr 13, 8:35 AM
Invoice Number: SM-258851

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Apr 7, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-258851

Work Details (4)

Name Type Status Qty Amount Date
WL-03176317 Travel Open 42 $0.00 Apr 7, 3:57 PM
WL-03177039 Labor Open 0.93333333333333 $0.00 Apr 7, 9:58 PM
WL-03177040 Labor Open 1 $0.00 Apr 7, 9:58 PM
WL-03177041 Expenses Open 1 $0.00 Apr 7, 9:58 PM

Details