Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330272 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 695 — 145 Palm Bay Rd Ne, Suite 117, West Melbourne FL, 32904

Jan 6, 2026 → Jul 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 135 biz days
🕐 Clock stopped: Completed (Jul 25, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸135d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 22, 2026
135 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 22 → Jul 25, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 25 → Jul 25, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 22 Ready for Release ⏸ Paused 135 —
Jul 22 → Jul 25 Scheduled ▶ Running 2 3
Jul 25 → Jul 25 Tech On Site ▶ Running 0 3
Holding 137.6d (excluded)
Coordinators 3.0d
Billing 7.0d
✗ SLA Missed
Holding (excluded from total)
137.6 days
Coordinators
3.0 days
Over SLA
Billing
7.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 25, 2026 (159 days early)
📅
138.6 days Total Age
⏱️
136.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 136.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
136.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM. The surge protector needs to be replaced.
🔍 Technician Findings
The kiosk was functioning normally but the ground prong on the surge protector is broken.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330272
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 136.0 business days
👷
▶
3 Technician Assigned Jul 22, 9:09 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-25T13:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 195d 22h
⏳ 3.0 business days
⏱️
4x Labor Added Jul 25, 11:41 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.25, 78
🔧
Status: Tech On Site by Robert Lewis Jul 25, 12:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
💵
Expenses Added Jul 25, 1:27 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jul 25, 1:45 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 27, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
⚠️ 7.0 business days
📨
▶
3 Status: Invoice Pending Aug 4, 9:41 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-269265
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Jul 25, 9:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-269265

Work Details (5)

Name Type Status Qty Amount Date
WL-03307500 Labor Open 1.25 $0.00 Jul 25, 11:41 AM
WL-03307501 Labor Open 1 $0.00 Jul 25, 11:41 AM
WL-03307502 Travel Open 78 $0.00 Jul 25, 11:41 AM
WL-03307503 Expenses Open 1 $0.00 Jul 25, 11:41 AM
WL-03307560 Expenses Open 1 $0.00 Jul 25, 1:27 PM

Details