Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330273 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1737 — 1537 NW St. Lucie West Blvd, Port St. Lucie FL, 34983

Jan 6, 2026 → Jul 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Jul 9, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 28, 2026
14 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸104d
⏸ Clock Paused
Status: Ready for Release
Jan 29 → Jun 29, 2026
104 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 29 → Jul 9, 2026
7 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 9, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 28 Ready for Release ⏸ Paused 14 —
Jan 28 → Jan 29 Scheduled ▶ Running 1 2
Jan 29 → Jan 29 Entered ▶ Running 0 2
Jan 29 → Jun 29 Ready for Release ⏸ Paused 104 —
Jun 29 → Jul 9 Scheduled ▶ Running 7 9
Jul 9 → Jul 9 Tech On Site ▶ Running 0 9
Holding 121.5d (excluded)
Coordinators 10.0d
Field Work 0.9d
Billing 9.8d
✗ SLA Missed
Holding (excluded from total)
121.5 days
Coordinators
10.0 days
Over SLA
Field Work
0.9 days
Billing
9.8 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 10, 2026 (174 days early)
📅
128.0 days Total Age
⏱️
104.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 104.9 days stuck in "Ready for Release"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
119.9d
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
9.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330273
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 15.0 business days
📅
▶
3 Dispatch Scheduled Jan 28, 9:49 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 20d 23h
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
⏳ 2.0 business days
🆕
Status: Entered by Abby Jinerson Jan 29, 11:34 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
🚨 105.0 business days
👷
▶
3 Technician Assigned Jun 29, 9:33 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-01T13:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 150d 20h
📅
Dispatch Scheduled by Abby Jinerson Jun 29, 3:31 PM
Scheduled For: 2026-07-02T13:00:00.000+0000, 2026-07-02T13:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 30, 4:43 PM
Scheduled For: 2026-07-07T13:30:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jul 1, 5:17 PM
Scheduled For: 2026-07-07T17:00:00.000+0000, 2026-07-07T15:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jul 2, 10:55 AM
Scheduled For: 2026-07-06T18:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jul 2, 2:31 PM
Scheduled For: 2026-07-07T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jul 6, 8:55 AM
Scheduled For: 2026-07-07T16:30:00.000+0000, 2026-07-07T15:00:00.000+0000
📅
▶
2 Dispatch Scheduled Jul 6, 9:23 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-07T18:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jul 6, 5:09 PM
Scheduled For: 2026-07-09T17:00:00.000+0000, 2026-07-09T19:00:00.000+0000, 2026-07-09T18:00:00.000+0000, 2026-07-09T18:30:00.000+0000
📅
▶
2 Dispatch Scheduled Jul 6, 5:14 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-09T17:00:00.000+0000, 2026-07-09T17:30:00.000+0000
⏳ 3.8 business days
🔧
Status: Tech On Site by Rob Rivera Jul 9, 3:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 6h
✔️
Status: Completed by Rob Rivera Jul 9, 5:19 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 25m
⏱️
▶
2 5x Labor Added Jul 9, 10:56 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 5h 41m
📄
Status: Ready to Bill by Timothy Amburgey Jul 10, 1:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 41m
🚨 10.0 business days
📨
▶
3 Status: Invoice Pending Jul 23, 1:07 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-268130
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 9.8 business days (threshold: 1.0 business days)
Exceeded by 8.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Jul 9, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-268130

Work Details (5)

Name Type Status Qty Amount Date
WL-03289564 Labor Open 1 $0.00 Jul 9, 10:56 PM
WL-03289565 Travel Open 87 $0.00 Jul 9, 10:56 PM
WL-03289566 Labor Open 2 $0.00 Jul 9, 10:56 PM
WL-03289567 Travel Open 17 $0.00 Jul 9, 10:56 PM
WL-03289568 Labor Open 0.5 $0.00 Jul 9, 10:56 PM

Details