Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330275 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1047 — 4935 Columbia Pike, Spring Hill TN, 37174

Jan 6, 2026 → May 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 92 biz days
🕐 Clock stopped: Completed (May 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸92d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 19, 2026
92 business days (not counted)
▶ Clock Running
Status: Assigned
May 19 → May 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 19 → May 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 20 → May 20, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: May 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 19 Ready for Release ⏸ Paused 92 —
May 19 → May 19 Assigned ▶ Running 0 1
May 19 → May 20 Scheduled ▶ Running 1 2
May 20 → May 20 Tech On Site ▶ Running 0 2
Holding 94.6d (excluded)
Coordinators 1.9d
Field Work 0.2d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
94.6 days
Coordinators
1.9 days
Field Work
0.2 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 20, 2026 (225 days early)
📅
94.6 days Total Age
⏱️
93.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 93.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
93.0d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/20/26 SReich - Creating two separate WOs for follow up due to top monitor issue and no inventory.

🔧 Work Performed
I checked the BP with Manometer. BP was leaking to bad to do readings. BP will need to be replaced. I checked the scale with a 10 LB weight. All readings were within spec. I logged into the Kiosk using the Higi app and checked my BP, stop button and weight. I checked the seat lock and wiped down outside of Kiosk and vacuumed inside of Kiosk cabinet. Top monitor is not working. will need to be replaced.
🔍 Technician Findings
I arrived on site to do a PM on the Kiosk. Kiosk plugged in and top monitor was black bottom monitor was on the home screen ready for use. tower lights and seat lights were on.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330275
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 93.0 business days
👷
▶
3 Technician Assigned May 19, 12:39 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 132d 1h, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-05-20T13:00:00.000+0000
🔧
Status: Tech On Site by MICHAEL SWINGLE May 20, 8:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19h 53m
⏱️
3x Labor Added May 20, 9:49 AM
Type: Labor, Travel
Status: Open
Qty: 0.56666666666667, 1.4333333333333, 17
✔️
Status: Completed by MICHAEL SWINGLE May 20, 9:56 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 21m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 21, 3:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h
📨
Status: Invoice Pending by Hannah Shaw May 21, 4:45 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 48m, 0m
⏳ 4.9 business days
🧾
Invoice Created May 28, 12:54 PM
Invoice Number: SM-262595

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
May 20, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-262595

Work Details (3)

Name Type Status Qty Amount Date
WL-03232564 Labor Open 0.56666666666667 $0.00 May 20, 9:49 AM
WL-03232565 Labor Open 1.4333333333333 $0.00 May 20, 9:49 AM
WL-03232566 Travel Open 17 $0.00 May 20, 9:49 AM

Details