Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330276 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Albertsons Market #920 — 710 A Paseo del Pueblo Sur, Taos NM, 87571

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 6 biz days overdue
Active: 23 biz days
Paused: 177 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 9, 2026
126 business days (not counted)
▶ Clock Running
Status: Entered
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 9 → Jul 13, 2026
2 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 13 → Jul 24, 2026
9 business days (not counted)
▶ Clock Running
Status: Entered
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 24 → Jul 27, 2026
1 business day (counted)
Running total: 4 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Jul 27 → Sep 2, 2026
27 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 17, 2026
10 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Canceled
Sep 17 → Sep 22, 2026
3 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 22 → Oct 7, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 7 → Oct 7, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 15, 2026
5 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Canceled
Oct 15 → Oct 16, 2026
1 business day (counted)
Running total: 23 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 16 → Oct 20, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Oct 22, 2026
2 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (24 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 9 Ready for Release ⏸ Paused 126 —
Jul 9 → Jul 9 Entered ▶ Running 0 1
Jul 9 → Jul 13 Canceled ▶ Running 2 3
Jul 13 → Jul 24 Ready for Release ⏸ Paused 9 —
Jul 24 → Jul 24 Entered ▶ Running 0 3
Jul 24 → Jul 27 Canceled ▶ Running 1 4
Jul 27 → Sep 2 Ready for Release ⏸ Paused 27 —
Sep 2 → Sep 17 Ready for Scheduling ▶ Running 10 14
Sep 17 → Sep 17 Entered ▶ Running 0 14
Sep 17 → Sep 22 Canceled ▶ Running 3 17
Sep 22 → Oct 7 Ready for Release ⏸ Paused 11 —
Oct 7 → Oct 7 Assigned ▶ Running 0 17
Oct 7 → Oct 7 Entered ▶ Running 0 17
Oct 7 → Oct 7 Ready for Release ⏸ Paused 0 —
Oct 7 → Oct 7 Assigned ▶ Running 0 17
Oct 7 → Oct 15 Scheduled ▶ Running 5 22
Oct 15 → Oct 15 Entered ▶ Running 0 22
Oct 15 → Oct 16 Canceled ▶ Running 1 23
Oct 16 → Oct 20 Ready for Release ⏸ Paused 2 —
Oct 20 → Oct 20 Assigned ▶ Running 0 23
Oct 20 → Oct 20 Scheduled ▶ Running 0 23
Oct 20 → Oct 20 Entered ▶ Running 0 23
Oct 20 → Oct 22 Ready for Release ⏸ Paused 2 —
Holding 181.0d (excluded)
Coordinators 16.6d
⚠ Overdue
Holding (excluded from total)
181.0 days
Coordinators
16.6 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
127.0d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
13.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 289 days old
🚨
Primary Delay 127.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
179.4d
Canceled
8.9d
Ready for Scheduling
10.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/15/26 lcoonrod cancelling PM and adding to repair WO-01435089 7/24/26 lcoonrod cancelling PM and adding to repair WO WO-01411095 7/9/26 lcoonrod cancelling PM and adding to repair case 00611908
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330276
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 127.0 business days
🆕
Status: Entered by Leona Coonrod Jul 9, 2:25 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 183d 3h, 0m
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley Jul 13, 9:36 AM
From: Canceled
To: Ready for Release
Duration in Previous: 3d 19h
🚨 10.0 business days
🆕
Status: Entered by Leona Coonrod Jul 24, 4:33 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 11d 6h, 0m
⏳ 1.9 business days
✅
Status: Ready for Release by Jessica Foley Jul 27, 10:35 AM
From: Canceled
To: Ready for Release
Duration in Previous: 2d 18h
🚨 28.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 37d 3h
🚨 11.0 business days
🆕
Status: Entered by Jessica Sells Sep 17, 5:26 PM
From: Ready for Scheduling, Entered
To: Entered, Canceled
Duration in Previous: 15d 3h, 0m
⏳ 3.8 business days
✅
Status: Ready for Release by Jessica Foley Sep 22, 4:00 PM
From: Canceled
To: Ready for Release
Duration in Previous: 4d 22h
🚨 12.0 business days
👷
▶
2 Status: Assigned Oct 7, 1:44 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Saul Morales
🆕
Status: Entered by Kaitlyn Kelch Oct 7, 1:56 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 11m, 0m
👷
▶
3 Technician Assigned Oct 7, 4:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 35m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-20T20:30:00.000+0000
⚠️ 5.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 15, 2:59 PM
Scheduled For: 2026-10-20T22:30:00.000+0000
🆕
Status: Entered by Leona Coonrod Oct 15, 3:58 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 7d 23h, 0m
✅
Status: Ready for Release by Jessica Foley Oct 16, 3:26 PM
From: Canceled
To: Ready for Release
Duration in Previous: 23h 27m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Oct 20, 1:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 3d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-20T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 20, 3:26 PM
Scheduled For: 2026-10-20T23:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Oct 20, 5:08 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 3h 13m, 0m

Bottlenecks

Ready for Scheduling
Duration: 10.8 business days (threshold: 1.0 business days)
Exceeded by 9.8 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details