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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330277 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4873 — 8480 ANDERMATT DR, Lincoln NE, 68526

Jan 6, 2026 → Jul 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (Jul 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 23 → Apr 30, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 1, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 14, 2026
9 business days (not counted)
▶ Clock Running
Status: Assigned
May 14 → May 14, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
May 14 → May 19, 2026
3 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 19 → May 19, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
May 19 → May 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 19 → May 28, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 28 → May 28, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
May 28 → Jun 1, 2026
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Jun 1 → Jun 1, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Jun 1 → Jul 9, 2026
26 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 9 → Jul 14, 2026
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 14 → Jul 17, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 17 → Jul 23, 2026
4 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 23 → Jul 23, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 23, 2026
Show SLA Clock Detail (25 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 23 Assigned ▶ Running 0 1
Apr 23 → Apr 23 Scheduled ▶ Running 0 1
Apr 23 → Apr 23 Entered ▶ Running 0 1
Apr 23 → Apr 30 Ready for Release ⏸ Paused 5 —
Apr 30 → Apr 30 Assigned ▶ Running 0 1
Apr 30 → May 1 Scheduled ▶ Running 1 2
May 1 → May 1 Entered ▶ Running 0 2
May 1 → May 14 Ready for Release ⏸ Paused 9 —
May 14 → May 14 Assigned ▶ Running 0 2
May 14 → May 19 Scheduled ▶ Running 3 5
May 19 → May 19 Ready for Release ⏸ Paused 0 —
May 19 → May 19 Entered ▶ Running 0 5
May 19 → May 28 Ready for Release ⏸ Paused 6 —
May 28 → May 28 Assigned ▶ Running 0 5
May 28 → Jun 1 Scheduled ▶ Running 2 7
Jun 1 → Jun 1 Entered ▶ Running 0 7
Jun 1 → Jul 9 Ready for Release ⏸ Paused 26 —
Jul 9 → Jul 14 Assigned ▶ Running 3 10
Jul 14 → Jul 14 Entered ▶ Running 0 10
Jul 14 → Jul 17 Ready for Release ⏸ Paused 3 —
Jul 17 → Jul 17 Assigned ▶ Running 0 10
Jul 17 → Jul 23 Scheduled ▶ Running 4 14
Jul 23 → Jul 23 Tech On Site ▶ Running 0 14
Holding 128.9d (excluded)
Coordinators 16.9d
Field Work 0.3d
Billing 8.3d
✗ SLA Missed
Holding (excluded from total)
128.9 days
Coordinators
16.9 days
Over SLA
Field Work
0.3 days
Billing
8.3 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 23, 2026 (161 days early)
📅
137.6 days Total Age
⏱️
75.0d in Ready for Release Longest Stage
🔄
22 transitions Status Changes
⚠️
15.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 75.0 days stuck in "Ready for Release"
⏱️
Total Delay 15.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
127.3d
Scheduled
13.3d / 2.0d SLA
Assigned
3.6d / 0.5d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
8.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I arrived on location and found said unit. I then inspected the unit and found that the LEDS in the seat not working. I then removed the panels ands zip tied the LEDs in place on seat. I then took the pictures needed for paperwork. I then open the back cabinet and found the Wi-Fi box was hanging in the cabinet I then zip tied the box back up. I then blew out the cabinet with air. I then hooked up the black box to the unit for testing and unit passed all test. I then function tested the unit and unit passed all test. Unit was cleaned and disinfected. Unit was online prior to leaving. Unit was placed in service.
🔍 Technician Findings
Pm of unit
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330277
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 75.0 business days
👷
▶
3 Technician Assigned Apr 23, 5:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 106d 5h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-30T17:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 23, 5:08 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6m, 0m
⚠️ 5.9 business days
👷
▶
3 Technician Assigned Apr 30, 12:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 19h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-06T18:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 12:40 PM
Scheduled For: 2026-05-07T18:30:00.000+0000, 2026-05-06T20:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 1, 9:03 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 20h 28m, 0m
🚨 10.0 business days
👷
▶
4 Technician Assigned May 14, 2:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 5h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-26T18:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 4.0 business days
✅
Status: Ready for Release by Kaitlyn Kelch May 19, 4:08 PM
From: Scheduled, Ready for Release, Entered
To: Ready for Release, Entered
Duration in Previous: 5d 1h, 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 28, 1:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 21h
🗓️
▶
2 Status: Scheduled May 28, 2:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-09T20:30:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 1, 4:19 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 2h, 0m
🚨 27.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 37d 23h
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jul 14, 10:53 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 19h, 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Jul 17, 11:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 3d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-24T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 22, 3:50 PM
Scheduled For: 2026-07-23T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Jul 23, 5:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 5h
⏱️
7x Labor Added Jul 23, 5:21 PM
Type: Labor, Expenses, Travel, Parts
Status: Open
Qty: 0.33333333333333, 1.3333333333333, 1.2666666666667, 13, 58
✔️
Status: Completed by Darrell Hendrix Jul 23, 7:34 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 20m
🏁
Status: Closed by Darrell Hendrix Jul 23, 7:59 PM
From: Completed
To: Closed
Duration in Previous: 24m
📄
Status: Ready to Bill by Timothy Amburgey Jul 24, 9:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 48m
💵
▶
2 Status: Billing Review Jul 24, 1:51 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 8.0 business days
📨
▶
3 Status: Invoice Pending Aug 4, 9:41 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-269265
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.9 business hours
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Jul 23, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-269265

Work Details (7)

Name Type Status Qty Amount Date
WL-03305045 Labor Open 0.33333333333333 $0.00 Jul 23, 5:21 PM
WL-03305046 Labor Open 1.3333333333333 $0.00 Jul 23, 5:21 PM
WL-03305047 Labor Open 1.2666666666667 $0.00 Jul 23, 5:21 PM
WL-03305048 Expenses Open 1 $0.00 Jul 23, 5:21 PM
WL-03305049 Travel Open 13 $0.00 Jul 23, 5:21 PM
WL-03305050 Travel Open 58 $0.00 Jul 23, 5:21 PM
WL-03305051 Parts Open 1 $0.00 Jul 23, 5:21 PM

Details