📍 Stop&Shop 2614 — 50 Windorsville Road, Vernon CT, 06066
Jan 6, 2026 → Mar 12, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 10, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 12, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026Completed: Mar 12, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 10
Ready for Release
⏸ Paused
42
—
Mar 10 → Mar 10
Assigned
▶ Running
0
1
Mar 10 → Mar 12
Scheduled
▶ Running
2
3
Holding44.6d (excluded)
Coordinators2.5d
Field Work0.0d
Billing1.0d
✗ SLA Missed
Holding(excluded from total)
44.6 days
Coordinators
2.5 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 12, 2026 (294 days early)
📅
45.6 daysTotal Age
⏱️
43.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
1.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay43.0 days stuck in "Ready for Release"
⏱️
Total Delay1.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
43.0d
Scheduled
2.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/16 SRogers: Added "from site" travel time (to match the from site mileage) and finalized the correction.
3.16.26 hshaw - to remove mileage from site
🔧Work Performed
**PM Completed.
**Lightly dusted inside and outside of higi
**Checked and calibrated audio & volume, BP, touch screen and weight bench.
**Wiped down higi with disinfectant cleaner
**Tested for functionality
**Completed full test successfully
**Verified/Changed BIOS setting to “POWER ON”
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf