Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330288 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Transport — 5040 Russell Circle, Lincoln NE, 68507

Jan 6, 2026 → Sep 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 164 biz days
🕐 Clock stopped: Completed (Sep 16, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸111d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 16, 2026
111 business days (not counted)
▶ Clock Running
Status: Canceled
Jun 16 → Jun 19, 2026
2 business days (counted)
Running total: 3 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 3, 2026
53 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 8, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 16, 2026
6 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 16, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jun 16 Ready for Release ⏸ Paused 111 —
Jun 16 → Jun 19 Canceled ▶ Running 2 3
Jun 19 → Sep 3 Ready for Release ⏸ Paused 53 —
Sep 3 → Sep 8 Ready for Scheduling ▶ Running 2 5
Sep 8 → Sep 8 Assigned ▶ Running 0 5
Sep 8 → Sep 16 Scheduled ▶ Running 6 11
Holding 166.6d (excluded)
Coordinators 8.5d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
166.6 days
Coordinators
8.5 days
Over SLA
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 16, 2026 (106 days early)
📅
175.2 days Total Age
⏱️
112.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 112.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
165.0d
Canceled
3.0d
Ready for Scheduling
2.5d / 1.0d SLA
Scheduled
6.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3/26 MArnold- POC called back. Contact and equipment information confirmed.

Address Confirmed:Yes


Unit on site: Yes 


Unit located in a public place: yes


Scheduling ahead needed: Tech can show up


Certain day or time: 7am - 4pm M-F


Confirmed contact: yes Michelle Trusdale 402-669-1211


9/3/26 Marnold- LM to confirm contact and equipment information. 


6/16/26 SReich - Creating a repair/PM.


🔧 Work Performed
Annual PM completed.
🔍 Technician Findings
Unit due for annual PM.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330288
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 112.0 business days
🚫
Status: Canceled by Sherry Reich Jun 16, 9:56 AM
From: Ready for Release
To: Canceled
Duration in Previous: 159d 22h
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley Jun 19, 12:45 PM
From: Canceled
To: Ready for Release
Duration in Previous: 3d 2h
🚨 53.0 business days
📅
Status: Ready for Scheduling by Melissa Arnold Sep 3, 4:21 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 76d 3h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Sep 8, 4:13 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 23h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-15T15:15:00.000+0000
⚠️ 6.1 business days
⏱️
▶
2 5x Labor Added Sep 16, 12:49 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Eric Alesi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 8h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 16, 11:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 47m
📨
▶
2 Status: Invoice Pending Sep 16, 5:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Sep 18, 5:11 PM
Invoice Number: SM-272855

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 6.1 business days (threshold: 2.0 business days)
Exceeded by 4.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Eric Alesi
Scheduled
Sep 15, 11:15 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-272855

Work Details (5)

Name Type Status Qty Amount Date
WL-03384278 Labor Open 1.9166666666667 $0.00 Sep 16, 12:49 AM
WL-03384279 Labor Open 0.66666666666667 $0.00 Sep 16, 12:49 AM
WL-03384280 Labor Open 6.8333333333333 $0.00 Sep 16, 12:49 AM
WL-03384281 Travel Open 90 $0.00 Sep 16, 12:49 AM
WL-03384282 Travel Open 375 $0.00 Sep 16, 12:49 AM

Details