Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330296 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1257 — 414 Beach Village Drive, Flagler Beach FL, 32136

Jan 6, 2026 → Jun 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 104 biz days
🕐 Clock stopped: Completed (Jun 9, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 13, 2026
88 business days (not counted)
▶ Clock Running
Status: Scheduled
May 13 → May 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 13 → Jun 5, 2026
16 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 9, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 9 → Jun 9, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 9, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 13 Ready for Release ⏸ Paused 88 —
May 13 → May 13 Scheduled ▶ Running 0 1
May 13 → May 13 Entered ▶ Running 0 1
May 13 → Jun 5 Ready for Release ⏸ Paused 16 —
Jun 5 → Jun 9 Scheduled ▶ Running 2 3
Jun 9 → Jun 9 Tech On Site ▶ Running 0 3
Holding 107.0d (excluded)
Coordinators 3.8d
Field Work 0.4d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
107.0 days
Coordinators
3.8 days
Over SLA
Field Work
0.4 days
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 9, 2026 (205 days early)
📅
107.6 days Total Age
⏱️
89.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 89.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
105.4d
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
The top monitor needs to be replaced. Completed the Higi PM.
🔍 Technician Findings
The kiosk was functional but the top monitor was black.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330296
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 89.0 business days
🗓️
▶
3 Status: Scheduled May 13, 9:47 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Robert Lewis
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-18T18:30:00.000+0000
📅
▶
2 Dispatch Scheduled May 13, 4:51 PM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7h 5m, 0m
🚨 16.9 business days
👷
▶
3 Technician Assigned Jun 5, 1:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-09T16:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 20h
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Jun 9, 1:50 PM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 8, 1
⏱️
▶
3 2x Labor Added Jun 9, 5:18 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Robert Lewis
From: Tech On Site
To: Completed
Duration in Previous: 3h 28m
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Jun 10, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 45m
📨
▶
2 Status: Invoice Pending Jun 10, 5:18 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.8 business days
🧾
Invoice Created Jun 15, 8:41 AM
Invoice Number: SM-264404

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Jun 9, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-264404

Work Details (4)

Name Type Status Qty Amount Date
WL-03253805 Travel Open 8 $0.00 Jun 9, 1:54 PM
WL-03253806 Expenses Open 1 $0.00 Jun 9, 1:54 PM
WL-03254237 Labor Open 1 $0.00 Jun 9, 5:18 PM
WL-03254238 Labor Open 0.21666666666667 $0.00 Jun 9, 5:18 PM

Details