Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330303 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6413 — 4900 N 27TH ST, Lincoln NE, 68521

Jan 6, 2026 → May 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 19 biz days
Paused: 79 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 23 → Apr 30, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 8, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
May 8 → May 14, 2026
4 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
May 14 → May 14, 2026
0 business days (counted)
Running total: 11 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
May 14 → May 27, 2026
8 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 6, 2026 Completed: May 27, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 23 Assigned ▶ Running 0 1
Apr 23 → Apr 23 Scheduled ▶ Running 0 1
Apr 23 → Apr 23 Entered ▶ Running 0 1
Apr 23 → Apr 30 Ready for Release ⏸ Paused 5 —
Apr 30 → Apr 30 Assigned ▶ Running 0 1
Apr 30 → May 8 Scheduled ▶ Running 6 7
May 8 → May 14 Reschedule ▶ Running 4 11
May 14 → May 14 Assigned ▶ Running 0 11
May 14 → May 27 Scheduled ▶ Running 8 19
Holding 82.0d (excluded)
Coordinators 20.6d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
82.0 days
Coordinators
20.6 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 27, 2026 (218 days early)
📅
98.6 days Total Age
⏱️
75.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 75.0 days stuck in "Ready for Release"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
80.4d
Scheduled
15.6d / 2.0d SLA
Assigned
0.1d / 0.5d SLA
Reschedule
5.0d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/08/2026 LHill-rec'd call from Darrell Hendrix and there is no way he can do this call today because of the drive time home. Says he takes 7 hours to get home not 5. Put this in reschedule.

🔧 Work Performed
Performed PM, wiped down kiosk.
🔍 Technician Findings
Located unit. Unit was online and fully functional on arrival with no damage.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330303
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 75.0 business days
👷
▶
3 Technician Assigned Apr 23, 5:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 106d 5h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-30T15:30:00.000+0000, 2026-04-30T16:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 23, 5:08 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7m, 0m
⚠️ 5.9 business days
👷
▶
2 Technician Assigned Apr 30, 12:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 19h
🗓️
▶
2 Status: Scheduled Apr 30, 12:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-08T14:00:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Laura Hill May 8, 10:03 AM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 21h
⚠️ 5.0 business days
👷
▶
2 Technician Assigned May 14, 2:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 6d 4h
📅
▶
2 Dispatch Scheduled May 14, 2:39 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 6m
⚠️ 9.0 business days
⏱️
3x Labor Added May 27, 11:55 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 8
✔️
Status: Completed by Curtis Sprague May 27, 7:06 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 4h, 0m
📄
Status: Ready to Bill by Hannah Shaw May 28, 12:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 17m
📨
▶
2 Status: Invoice Pending May 28, 1:08 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 13.0 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-263112

Bottlenecks

Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Sprague
Scheduled
May 27, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-263112

Work Details (3)

Name Type Status Qty Amount Date
WL-03239018 Labor Open 0.5 $0.00 May 27, 11:55 AM
WL-03239019 Labor Open 1 $0.00 May 27, 11:55 AM
WL-03239020 Travel Open 8 $0.00 May 27, 11:55 AM

Details