Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330305 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club 6181 — 9851 South 71st Plaza, Papillion NE, 68133

Jan 6, 2026 → May 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 79 biz days
🕐 Clock stopped: Completed (May 7, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 16, 2026
46 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Mar 16 → Apr 23, 2026
28 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 23 → Apr 30, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 7, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 7 → May 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: May 7, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 16 Ready for Release ⏸ Paused 46 —
Mar 16 → Mar 16 Canceled ▶ Running 0 1
Mar 16 → Apr 23 Ready for Release ⏸ Paused 28 —
Apr 23 → Apr 23 Assigned ▶ Running 0 1
Apr 23 → Apr 23 Scheduled ▶ Running 0 1
Apr 23 → Apr 23 Entered ▶ Running 0 1
Apr 23 → Apr 30 Ready for Release ⏸ Paused 5 —
Apr 30 → Apr 30 Assigned ▶ Running 0 1
Apr 30 → May 7 Scheduled ▶ Running 5 6
May 7 → May 7 Tech On Site ▶ Running 0 6
Holding 82.3d (excluded)
Coordinators 5.9d
Field Work 0.2d
Billing 2.7d
✗ SLA Missed
Holding (excluded from total)
82.3 days
Coordinators
5.9 days
Over SLA
Field Work
0.2 days
Billing
2.7 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 7, 2026 (238 days early)
📅
85.6 days Total Age
⏱️
47.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
80.8d
Canceled
0.4d
Scheduled
5.9d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.2d / 1.0d SLA
WO Correction Needed
0.5d
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/11/26 CDempsey- Notifying Darrell of correction needed.

5.8.26 hshaw - PM checklist doesn't belong to this WO.

3/16 KHardison - Cancelling. Combining with repair WO.

🔧 Work Performed
I arrived on location to perform pm I then open cabinet and placed black box on the unit and then placed keyboard and mouse to unit and enter system. Went through the pm procedures and ensuring sound worked. Unit did pass test. I then checked seat for weight and unit passed all test. I then calibrated the screen. I then blew out cabinet and cleaned and disinfected machine. Place pm sticker on unit. I got signature from point of contact and placed the unit back in service
🔍 Technician Findings
Found unit in service all lights working on unit
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330305
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 47.0 business days
🚫
Status: Canceled by Kimberly Hardison Mar 16, 1:59 PM
From: Ready for Release
To: Canceled
Duration in Previous: 68d 2h
✅
Status: Ready for Release by Jessica Foley Mar 16, 4:51 PM
From: Canceled
To: Ready for Release
Duration in Previous: 2h 51m
🚨 28.9 business days
👷
▶
3 Technician Assigned Apr 23, 4:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 38d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-30T14:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 23, 5:07 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8m, 0m
⚠️ 5.9 business days
👷
▶
2 Technician Assigned Apr 30, 12:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 19h
🗓️
▶
2 Status: Scheduled Apr 30, 12:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-07T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Darrell Hendrix May 7, 10:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 22h
⏱️
3x Labor Added May 7, 11:39 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 52
✔️
Status: Completed by Darrell Hendrix May 7, 12:43 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 44m, 0m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw May 11, 12:03 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 23h
🏁
Status: Closed by Darrell Hendrix May 11, 4:18 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 15m
📄
Status: Ready to Bill by Hannah Shaw May 11, 6:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 2m
⏳ 2.7 business days
📨
▶
2 Status: Invoice Pending May 13, 12:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 23.0 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-261808

Bottlenecks

Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
May 7, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-261808

Work Details (3)

Name Type Status Qty Amount Date
WL-03217912 Labor Open 1.25 $0.00 May 7, 11:39 AM
WL-03217913 Labor Open 1 $0.00 May 7, 11:39 AM
WL-03217914 Travel Open 52 $0.00 May 7, 11:39 AM

Details