Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330306 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4961 — 4400 N Main St, Roswell NM, 88201

Jan 6, 2026 → Oct 20, 2026

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (15 biz days late)
Active: 33 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 7, 2026
24 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 15, 2026
5 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 20, 2026
3 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 20, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 2 Ready for Release ⏸ Paused 165 —
Sep 2 → Oct 7 Ready for Scheduling ▶ Running 24 25
Oct 7 → Oct 7 Assigned ▶ Running 0 25
Oct 7 → Oct 15 Scheduled ▶ Running 5 30
Oct 15 → Oct 15 Entered ▶ Running 0 30
Oct 15 → Oct 15 Assigned ▶ Running 0 30
Oct 15 → Oct 20 Scheduled ▶ Running 3 33
Oct 20 → Oct 20 Tech On Site ▶ Running 0 33
Holding 167.6d (excluded)
Coordinators 34.2d
Field Work 0.7d
✗ SLA Missed
Holding (excluded from total)
167.6 days
Coordinators
34.2 days
Over SLA
Field Work
0.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
198.7 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
30.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Billing Review • 289 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 30.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
24.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.22.26 hshaw - chat CDempsey to attach FSR v-4, tech doesn't have the updated version on his app.

🔧 Work Performed
Pm completed
🔍 Technician Findings
Kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330306
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 166.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 2h
🚨 25.0 business days
👷
▶
2 Technician Assigned Oct 7, 1:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34d 23h
🗓️
▶
2 Status: Scheduled Oct 7, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-14T14:00:00.000+0000
⚠️ 6.0 business days
🆕
▶
4 Status: Entered Oct 15, 3:00 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTCJcQAP, Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-20T16:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 0m
⏳ 4.0 business days
🔧
Status: Tech On Site by Tyler Bollman Oct 20, 3:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
⏱️
▶
2 2x Labor Added Oct 20, 3:35 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Tyler Bollman Oct 20, 4:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 12m
⏱️
2x Labor Added Oct 20, 8:56 PM
Type: Labor, Travel
Status: Open
Qty: 4, 210
🏁
Status: Closed by Tyler Bollman Oct 20, 9:04 PM
From: Completed
To: Closed
Duration in Previous: 4h 29m
⏳ 2.4 business days
💵
Status: Billing Review by Hannah Shaw Oct 22, 10:14 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 13h

Bottlenecks

Ready for Scheduling
Duration: 24.8 business days (threshold: 1.0 business days)
Exceeded by 23.8 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Oct 20, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03436134 Labor Open 2 $0.00 Oct 20, 3:35 PM
WL-03436135 Travel Open 84 $0.00 Oct 20, 3:35 PM
WL-03436150 Labor Open 1 $0.00 Oct 20, 3:38 PM
WL-03436814 Labor Open 4 $0.00 Oct 20, 8:56 PM
WL-03436815 Travel Open 210 $0.00 Oct 20, 8:56 PM

Details